Shift Lead, Retail - HRC Hollywood Family Dining

100 Hard Rock Int'l USA, Inc; Florida; Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Seminole Hard Rock Hotel & Casino in Florida seeks a Retail Supervisor for the Rock Shop. You will help the Retail Manager with daily operations, guest satisfaction, and sales performance, while ensuring standards and safety are followed.

The role requires 3-5 years of supervisor experience, inventory/P&L knowledge, and strong English communication. It offers full-time hours with a dynamic hospitality environment and opportunities for growth.

Qualifications

• 3-5 years of supervisor experience.
• Knowledge of inventory, P&L and key holder responsibilities.
• Two years of high-volume supervisor experience.
• GED or high school degree preferred.
• Proficiency in English; flexible scheduling.

Responsabilités

• Open and close the Rock Shop; balance cash/records.
• Maintain guest satisfaction and brand standards.
• Supervise Rock Shop staff and communicate with managers.
• Monitor inventory and visual merchandising to drive sales.
• Ensure safety, sanitation and security procedures are followed.

Connaissances

Supervisor experience

Inventory knowledge

P&L knowledge

Key holder experience

English proficiency

Formation

GED or high school degree

Description du poste

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.

We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company’s two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com.

The Retail Supervisor is responsible for assisting the Retail Managers with the day-to-day operations of the Rock Shop, ensuring guest satisfaction, while contributing to the business growth and ensuring all standards and legal obligations are followed. Position reports directly to the Retail Manager and is based in a Cafe.

PEOPLE

• Greets employees as they begin their shift to promote an atmosphere.
• Continuously provides employees with verbal recognition, direction, and support.
• Motivate employees daily by having a positive attitude and having an open line of communication.
• Communicates with employees to keep them informed or restaurant, regional, and corporate procedures.
• Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
• Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards.
• Monitors/coaches employees on performance, compliance with procedures and workload.
• Uses daily retail R.A.P. Sheet to communicate goals and emerging business trends.
• Informs management of employees who fail to meet standards to maintain a high quality workforce.
• Ensure employees follow safety, sanitation and security procedures.
• Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance.
• Prepares retail staff for shift via Soundcheck and ensures the Rock Shop is ready to open and run successfully according to standards.
• Schedules breaks and zone assignments for Retail employees during the shift.
• Creates and modifies the weekly work schedule to accommodate employees, volume or other emerging trends.

SALES AND PROFITS

• Opens & closes the retail store.
• Completes Opening and/or Closing Checklists.
• Balances staffing levels to achieve a cost-effective plan for running the Rock Shop.
• Evaluates condition of fixtures and physical characteristics of Rock Shop via BPE.
• Fixes minor equipment problems (light bulbs) or calls for maintenance assistance when necessary.
• Inspects product levels and storage areas to determine if enough product is on-hand; and to maintain proper storage.
• Organize visual merchandise displays in order to increase foot traffic and sales.
• Observes employees while they stock, assist guests, ring up sales, etc. to ensure adherence to policy and positive guest experience.
• Evaluate staff via the usage of RSA scorecard.
• Assist management with, and help prepare for retail inventory (when applicable).
• Conducts retail product Pull Lists to fill in back stock.
• Double checks RSA banks and deposits at checkouts before manager validates and enters into safe.
• Ensures that staff is filling out the R.A.P. Sheet upon completion of their shift.
• Review retail employee S.O.A.P. reports and other information regarding sales performance.
• Monitors employees’ behavior and checks retail count balances to keep honest employees honest.
• Supervises deliveries by validating invoices, counting and checking product quality to ensure that the billing and delivery meet amount and standards.
• Communicates with other managers to ensure that all assigned duties of retail store are completed, up to standard, and that the store is in showroom quality and ready to open for business at the end of every business day.
• Contributes to stores financial growth through driving sales, managing expenses and implementing plans for increased profitability.
• Assists in the training and retention of store staff in sales to deliver exemplary customer service and meet sales goals.
• Builds the business by thinking of new ways to help promote new programs that will help increase sales and profits.

Qualifications

• LEADERSHIP: Self-Accountability Innovation Practices honesty, integrity, and professionalism at all times Problem Solving Modeling Strategic Thinking Communication Coaching and Development Impacting and Influencing Encourage EVERYONE to maximize their potential

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

Job Requirements include:

• 3-5 years of supervisor experience
• Knowledge of inventory, P & L and key holder experience
• Two (2) years of high volume supervisor experience
• GED or High School degree preferred
• Proficiency communicating (speaking, reading, and writing) in English, bilingual preferred.
• Ability to work a flexible schedule to meet the needs of the business

PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
• Ability to sit for extended periods of time
• Ability to make repeating movements of the arms, hands, and Ability to express or exchange ideas verbally and perceive sound by Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10
• Ability to turn or twist body parts in a circular
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy
• Ability to travel via auto or airplane for long periods of time

Closing

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Be Iconic

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!