Shift Lead, Retail - HRC Hollywood Family Dining

Seminole Hard Rock; Los Angeles (CA); On-site; USD 42,000 - 68,000; Full time

Job summary

Seminole Hard Rock is seeking a Retail Supervisor to support the Retail Manager in day-to-day Rock Shop operations, driving guest satisfaction and contributing to business growth while ensuring standards and legal obligations are met.

Based in a cafe setting, you will open/close the shop, schedule staff, balance inventories, oversee visual merchandising, and coach team members to deliver a consistent, high-energy guest experience.

Qualifications

• Retail or hospitality experience preferred.
• Ability to supervise and coach a team.
• Commitment to guest satisfaction and standards.

Responsibilities

• Greets employees at shift start to promote a positive atmosphere.
• Recognizes, directs and supports team with clear communication.
• Motivates staff daily and maintains open lines of communication.
• Informs staff about restaurant, regional, and corporate procedures.
• Trains and empowers employees to deliver guest service per standards.
• Monitors performance and ensures compliance with procedures.
• Uses RAP sheet to communicate goals and trends.
• Ensures safety, sanitation, and security procedures are followed.
• Prepares staff for shift and ensures Rock Shop readiness.
• Schedules breaks and creates weekly work schedules.

Skills

Leadership

Communication

Customer service

Team building

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is one of the most globally recognized companies. Beginning with an Eric Clapton guitar, Hard Rock owns the world's most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion and music-related merchandise and Hard Rock Live performance venues. HRI owns the global trademark for all Hard Rock brands. The company owns, operates and franchises Cafes across Europe, Asia, and the Americas, as well as owns, licenses and/or manages hotel/casino properties worldwide. Destinations include the company's two most successful Hotel and Casino properties in Florida, both owned and operated by HRI parent entity The Seminole Tribe of Florida. In 2018, Hard Rock International was recognized as a Forbes Magazine Top Employer for Women and Land Operator of the Year at the Global Gaming Awards. For more information on Hard Rock International visit www.hardrock.com .

The Retail Supervisor is responsible for assisting the Retail Managers with the day-to-day operations of the Rock Shop, ensuring guest satisfaction, while contributing to the business growth and ensuring all standards and legal obligations are followed.

Position reports directly to the Retail Manager and is based in a Cafe.

PEOPLE:

• Greets employees as they begin their shift to promote an atmosphere.
• Continuously provides employees with verbal recognition, direction, and support.
• Motivate employees daily by having a positive attitude and having an open line of communication
• Communicates with employees to keep them informed or restaurant, regional, and corporate procedures.
• Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
• Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards
• Monitors/coaches employees on performance, compliance with procedures and workload.
• Uses daily retail R.A.P. Sheet to communicate goals and emerging business trends.
• Informs management of employees who fail to meet standards to maintain a high quality workforce.
• Ensure employees follow safety, sanitation and security procedures.
• Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance.
• Prepares retail staff for shift via Soundcheck and ensures the Rock Shop is ready to open and run successfully according to standards.
• Schedules breaks and zone assignments for Retail employees during the shift.
• Creates and modifies the weekly work schedule to accommodate employees, volume or other emerging trends.

SALES AND PROFITS:

• Opens & closes the retail store.
• Completes Opening and/or Closing Checklists.
• Balances staffing levels to achieve a cost-effective plan for running the Rock Shop.
• Evaluates condition of fixtures and physical characteristics of Rock Shop via BPE. Fixes minor equipment problems (light bulbs) or calls for maintenance assistance when necessary.
• Inspects product levels and storage areas to determine if enough product is on-hand; and to maintain proper storage.
• Organize visual merchandise displays in order to increase foot traffic and sales.
• Observes employees while they stock, assist guests, ring up sales, etc. to ensure adherence to policy and positive guest experience. Evaluate staff via the usage of RSA scorecard.
• Assist management with, and help prepare for retail inventory (when applicable).
• Conducts retail product Pull Lists to fill in back stock.
• Double checks RSA banks and deposits at checkouts before manager validates and enters into safe.
• Ensures that staff is filling out the R.A.P. Sheet upon completion of their shift.
• Review retail employee S.O.A.P. reports and other information regarding sales performance.
• Monitors employees' behavior and checks retail count balances to keep honest employees honest.
• Supervises deliveries by validating invoices, counting and checking product quality to ensure that the billing and delivery meet amount and standards.
• Communicates with other managers to ensure that all assigned duties of retail store are completed, up to standard, and that the store is in showroom quality and ready to open for business at the end of every bu