Retail Shift Lead - Premium Chocolate Experience

Ghirardelli Chocolate Company; Asheville (NC); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Bonus potential

Job summary

Lindt USA is seeking a Shift Supervisor to join our team and deliver a premium in-store experience to customers. You will lead sales efforts, train staff, and ensure operational standards are met while upholding the Lindt brand.

Applicants must be able to work nights, weekends and holidays. Compensation ranges from $16.50 to $17.50 per hour, with potential bonuses. This role emphasizes leadership, brand knowledge and exceptional customer service in a fast-paced retail environment.

Qualifications

• Proven sales background.
• Ability to take direction and effectively delegate and execute through others.
• Basic math and/or accounting skills.

Responsibilities

• Meet or exceed sales plans and contribute to district targets.
• Communicate the store's sales mission to staff.
• Develop team members' commitment to sales goals.
• Supervise staff to achieve KPIs and sales standards.
• Uphold Lindt standards in daily activities.
• Monitor stock levels and escalate shortages or overstock.
• Train staff according to guidelines and standards.
• Develop staff sales techniques and product knowledge.
• Escalate issues to Store Management professionally.
• Maintain store cleanliness and compliance.

Skills

Sales experience

Team leadership

Basic math

Education

High School Graduate or equivalent

Job description

Lindt USA is seeking a Shift Supervisor to join our team and deliver a premium in-store experience to customers. You will lead sales efforts, train staff, and ensure operational standards are met while upholding the Lindt brand.

Applicants must be able to work nights, weekends and holidays. Compensation ranges from $16.50 to $17.50 per hour, with potential bonuses. This role emphasizes leadership, brand knowledge and exceptional customer service in a fast-paced retail environment.