Retail Shift Lead — Customer-First Service

Everything-But-Water; San Diego (CA); On-site; USD 60,174,000 - 65,904,000; Full time

Benefits offered by this job

401(k) participation

Merchandise discounts

Additional benefits

Job summary

Everything But Water in Fashion Valley Mall, San Diego, seeks a Key Holder to partner with Store Management to deliver exceptional customer service and smooth daily operations.

You will assist with shift coverage, supervise Sales Associates when needed, and uphold brand standards for cleanliness, organization and visual presentation while driving sales goals. Availability nights and weekends required; role involves standing for long periods and teamwork to reach targets.

Qualifications

• 2-4 years of experience in retail sales
• 1 year of supervisory experience
• Availability must include nights, weekends, and holidays
• Effective customer engagement skills
• High level interpersonal and communication skills
• Physical requirements include standing/walking for 8 hours, climbing a ladder, lifting 15 pounds
• Must be 18 years of age or older
• Must be fluent in English

Responsibilities

• Works closely with Store Manager and Assistant Store Manager to support business needs, adequate shift coverage and at times supervise Sales Associates
• Consistently deliver exceptional customer service by demonstrating the Company’s selling model in a confident and knowledgeable manner
• Maintain brand standards around cleanliness, organization, and visual presentation standards
• Demonstrate an understanding of sales goals and align behaviors accordingly

Skills

Customer engagement

Interpersonal skills

English fluency

Availability nights/weekends/holidays

Job description

Everything But Water in Fashion Valley Mall, San Diego, seeks a Key Holder to partner with Store Management to deliver exceptional customer service and smooth daily operations.

You will assist with shift coverage, supervise Sales Associates when needed, and uphold brand standards for cleanliness, organization and visual presentation while driving sales goals. Availability nights and weekends required; role involves standing for long periods and teamwork to reach targets.