Retail Shift Lead

Carlo's Bakery Port Authority; City of Niagara Falls (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee discounts on baked goods

Job summary

Carlo’s Bakery in Niagara Falls, NY is seeking a dependable Shift Lead to oversee day-to-day front-of-house operations and ensure outstanding customer service. You will supervise team members, manage opening and closing procedures, and help meet sales and guest satisfaction goals.

The ideal candidate has experience in fast-paced hospitality, strong communication skills, high energy, and the ability to motivate staff.

Qualifications

• Experience in a customer focused work environment is required.
• 2+ yrs Kitchen & Food service and hospitality experience is preferred.
• High school diploma or equivalent is required.
• Experience working in a busy environment.
• Ability to lead, motivate, and build efficient teams.
• Ability to work flexible hours, including weekends and holidays (according to customer demand).

Responsibilities

• Make sure customers receive exceptional customer service at all times.
• Make sure our baked goods are baked and decorated according to Carlo’s Bakery product standards.
• Ensure operations are in accordance with food safety and sanitation standards.
• Oversee opening and closing procedures and processes (opening/closing shifts).
• Ensure team members greet, assist, provide efficient service and thank guests in a prompt, courteous, friendly and business‑like manner in order to promote the company image as a service-oriented operation.
• Supervise, train and develop team members in accordance with company policies and procedures.
• Evaluate storefront conditions and operations to determine strengths and areas for improvement.
• Ensure company standards for safety, proper food handling practices, sanitation and productivity are maintained.
• Take lead and guide staff on product questions and offer assistance in finding or suggesting product selection to customers.

Skills

Customer service

Team supervision

Communication

Flexible hours

High energy

Professional demeanor

Education

High school diploma or equivalent

Job description

About Carlo’s Bakery

Carlo’s Bakery, home of the “Cake Boss,” is a world-renowned bakery known for its high-quality, handcrafted desserts and exceptional customer experience. We take pride in our craftsmanship, creativity, and family-oriented culture. We are looking for an enthusiastic and reliable Shift Lead to join our team and help bring our delicious creations to life.

Position Summary

The ideal candidate will focus in overseeing the day to day operations of the Front of the house and will be responsible for increasing sales and customer service. Must have proven experience in team supervision and working in a busy environment.

Qualifications:

• Experience in a customer focused work environment is required

• 2+ yrs Kitchen & Food service and hospitality experience is preferred

• High school diploma or equivalent is required

• Experience working in a busy environment

• High energy and engaging personality

• Professional demeanor

• Ability to work on your feet for extended periods of time (8+ hours a day)

• Excellent communication skills, both verbal and written

• Ability to work well in a busy environment

• Ability to lead, motivate, and build efficient teams

• High energy and engaging personality

• Professional demeanor

• Ability to work on your feet for extended periods of time (8+ hours a day)

• Ability to work flexible hours, including weekends and holidays (according to customer demand)

Performance Responsibilities:

• Make sure customers receive exceptional customer service at all times

• Make sure our baked goods are baked and decorated according to Carlo’s Bakery product standards

• Ensure operations are in accordance with food safety and sanitation standards

• Oversee opening and closing procedures and processes (opening/closing shifts)

• Ensure team members greet, assist, provide efficient service and thank guests in a prompt, courteous, friendly and business‑like manner in order to promote the company image as a service-oriented operation

• Supervise, train and develop team members in accordance with company policies and procedures

• Evaluate storefront conditions and operations to determine strengths and areas for improvement

• Ensure company standards for safety, proper food handling practices, sanitation and productivity are maintained

• Take lead and guide staff on product questions and offer assistance in finding or suggesting product selection to customers

Why Join Carlo’s Bakery?

• Opportunity to grow with an internationally recognized brand.

• Friendly and collaborative work environment.

• Hands‑on experience in the baking industry.

• Employee discounts on our famous baked goods.