Retail Associate

Carlo's Bakery; New York (NY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Carlo’s Bakery in New York City is seeking a friendly Retail Associate to deliver exceptional service to customers and help maintain a welcoming store atmosphere.

You will handle product preparation, pricing, and cash transactions, while ensuring freshness and quality. The role requires weekend availability and a positive, energetic attitude. Join a renowned brand and enjoy employee discounts and hands-on experience in baking.

Qualifications

• High school diploma or equivalent required.
• Experience in a similar customer-focused environment preferred.
• Ability to work in a busy store and stand for extended periods.
• Weekend and holiday availability required.

Responsibilities

• Provide courteous customer service and maintain a pristine store.
• Ensure products are fresh, properly priced, and displayed.
• Operate POS with accurate cash handling.
• Answer calls and direct inquiries to the appropriate department.
• Maintain stock and front-facing displays.
• Assist with packing, weighing, and labeling baked goods.
• Follow health and sanitation procedures.
• Communicate with supervisors about issues and participate in other duties.

Skills

Customer service

Communication

Energetic personality

Teamwork

Flexibility

Education

High school diploma or equivalent

Job description

Location: 1500 Broadway, New York, NY 10036Company: Carlo’s BakeryJob Type: Full Time **WEEKENDS REQUIRED**

About Carlo’s Bakery

Carlo’s Bakery, home of the “Cake Boss,” is a world-renowned bakery known for its high-quality, handcrafted desserts and exceptional customer experience. We take pride in our craftsmanship, creativity, and family-oriented culture. and become part of the Carlo’s Bakery family — where passion, craftsmanship, and teamwork create something truly sweet every day!

Position Summary

As a Carlos Bakery Retail Associate, your role is to ensure a positive customer experience by providing courteous, friendly, and efficient customer service to customers and team members.

Responsibilities

• Arrive to work promptly and in full uniform on your scheduled days to work
• Make sure customers are being taken care of and the store always looks great
• Treat each customer with kindness and respect at all times
• Ensure that product being sold is fresh and presentable
• Ensure product quality by checking freshness, rotating products, and removing out-of-date products
• Be an expert in our products and be able to explain them to customers
• Package, weigh, and price all baked goods & merchandise
• Ask every customer if they would like to receive a receipt with their purchase and add their name to our customer database
• Follow our cash handling procedures when using the POS to process customer orders
• Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices
• Ensure that all shelves and displays are properly stocked and front-facing
• Maintain back stock in good order
• Operate and sanitize all Bakery equipment in a safe and proper manner
• Answer telephone calls with excellent phone etiquette and transfer the call according to appropriate department
• Cleaning should be done at the end of your shift and when the storefront is slow
• Maintain open communication with your supervisor and coworkers regarding any issues that may arise
• Perform other duties as assigned by a supervisor

Carlo’s Way

“Hi, Welcome to Carlo’s Bakery.”“How may I help you?”“Sir” “Ma’am” “Miss”“Please” “Thank you!”“Please visit us again!”

Qualifications

• High school diploma or equivalent is required
• Experience in a similar customer focused work environment is preferred
• Ability to work well in a busy environment
• High energy and engaging personality
• Professional demeanor
• Ability to work on your feet for extended periods of time (8+ hours a day)
• Ability to work flexible hours, including weekends and holidays (according to customer demand)
• (NY locations only) Food Protection Manager Certificate holder or willing to obtain certification within 30 days of employment
• (NJ locations only) Serve Safe Food Handler Certificate holder or willing to obtain certification within 30 days of employment
• A passion for cake!

Why Join Carlo’s Bakery?

• Opportunity to grow with an internationally recognized brand.
• Friendly and collaborative work environment.
• Hands-on experience in the baking industry.
• Employee discounts on our famous baked goods.