Bakery Shift Lead: Customer Experience & Team Coach

Carlo's Bakery, Inc.; New York (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee discounts on baked goods

Job summary

Carlo’s Bakery, Inc. is seeking a Shift Lead to oversee the front-of-house operations and drive sales while delivering exceptional customer service.

The role focuses on supervising a busy environment, guiding staff, and ensuring the highest standards of food safety and guest experience. The ideal candidate has strong leadership, excellent communication, and the stamina to work in a fast-paced bakery setting, including weekends and holidays.

Qualifications

• Experience in a customer-focused environment.
• 2+ yrs Kitchen & Food service and hospitality experience preferred.
• Ability to work on your feet for extended periods and weekends/holidays.

Responsibilities

• Ensure exceptional customer service at all times.
• Oversee front-of-house operations and daily opening/closing procedures.
• Ensure products meet Carlo’s Bakery standards for bake and decoration.
• Maintain food safety and sanitation standards.
• Coach and develop team members for efficient service.
• Greet, assist, and thank guests to promote a service-oriented image.
• Assess storefront and operations for improvements.
• Lead staff in product questions and assist customers with selections.
• Promote a positive work environment and teamwork.

Skills

Customer service

Leadership

Communication

Team supervision

Flexibility

Stamina

Education

High school diploma or equivalent

Job description

Carlo’s Bakery, Inc. is seeking a Shift Lead to oversee the front-of-house operations and drive sales while delivering exceptional customer service.

The role focuses on supervising a busy environment, guiding staff, and ensuring the highest standards of food safety and guest experience. The ideal candidate has strong leadership, excellent communication, and the stamina to work in a fast-paced bakery setting, including weekends and holidays.