Retail Services Experience Lead (Tech Repair)

Best Buy; Portsmouth (NH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Retail Services Experience Supervisor to oversee Geek Squad services for computer and cellphone repairs and car electronics installations at our Portsmouth, NH store. You will partner with the General Manager and Services Experience Manager to identify opportunities, implement plans, and drive priorities to deliver best-in-class employee and customer experiences.

You’ll optimize staffing, provide direction and training, manage key metrics, and perform in-store leadership

Qualifications

• 1 year of leadership experience or 6 months as a Best Buy shift lead.
• Previous experience in sales, customer service or related fields.
• Ability to work successfully as part of a team.
• Ability to work a flexible schedule, including holidays, nights and weekends.

Responsibilities

• Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences.
• Provide work direction, ongoing training, career development and performance management to your employees.
• Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance.
• Perform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks.

Skills

Leadership

Sales experience

Customer service

Teamwork

Flexible schedule

Job description

Best Buy is seeking a Retail Services Experience Supervisor to oversee Geek Squad services for computer and cellphone repairs and car electronics installations at our Portsmouth, NH store. You will partner with the General Manager and Services Experience Manager to identify opportunities, implement plans, and drive priorities to deliver best-in-class employee and customer experiences.

You’ll optimize staffing, provide direction and training, manage key metrics, and perform in-store leadership