Retail Service Specialist

Michaels Stores; Rio Grande (NJ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

Michaels in Rio Grande, NJ is seeking a team member to deliver friendly customer service, assist with store operations, and maintain a well-merchandised, in-stock sales floor. You will help customers locate products, participate in truck unloads, and support omnichannel processes such as BOPIS and SFS.

The role emphasizes cash handling, Rewards enrollment, VOC feedback, and adherence to SOPs while supporting safety, shrink, and merchandising standards.

Qualifications

• Retail and/or customer service experience preferred

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Job description

Michaels in Rio Grande, NJ is seeking a team member to deliver friendly customer service, assist with store operations, and maintain a well-merchandised, in-stock sales floor. You will help customers locate products, participate in truck unloads, and support omnichannel processes such as BOPIS and SFS.

The role emphasizes cash handling, Rewards enrollment, VOC feedback, and adherence to SOPs while supporting safety, shrink, and merchandising standards.