Retail Service Representative

Alamar Uniforms; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Excellent medical/dental and vision

401(k) retirement plan

Flexible benefits

Generous employee discount

Vacation and Personal Time

Paid Holidays

Tuition reimbursement

Day Shifts Only

Daily Pay

Job summary

Galls LLC in Nashville, TN is seeking a dedicated Retail Field Service Associate to join our team. This full-time role involves on-site fittings, delivering uniforms and gear, and assisting daily branch operations when not in the field.

The position requires working Monday–Friday during the day, with travel to agencies as needed. You will collaborate with branch staff and vendor partners to ensure excellent service and customer satisfaction across assignments.

Qualifications

• Experience in retail field service or customer-facing roles.
• Strong communication and interpersonal skills.
• Ability to travel and work in branch environments.
• Proficient with basic computer software and data entry.

Responsibilities

• Schedule on-site fittings and customer-related activities with branch teams.
• Work in-store when not performing field tasks.
• Stock vehicle with equipment weekly.
• Ensure high levels of customer satisfaction.
• Travel extensively for appointments, including some overnight.
• Collaborate with vendor representatives.
• Support branch locations to deliver strong service.
• Assist customers in branch when not performing branch service tasks.
• Other duties as assigned.

Skills

Customer service

Communication

Time management

Multitasking

Sales support

Tools

Microsoft Windows

Excel

POS systems

Job description

Galls is looking for a Retail Field Service Associate – Full Time (Nashville, TN) Monday – Friday Day Shift

Galls® proudly serves America’s Public Safety and Military professionals by combining the broadest selection of uniforms, equipment and solutions in the industry with relentless customer service. With a national footprint of more than 160 locations and over 1,800 associates, Galls is the largest retailer specializing in Public Safety. Over one million Law Enforcement, Firefighting, Emergency Medical, Federal, Military, Corrections, Security, Postal, Public Transportation, and other essential workers each year trust Galls as their service provider.

Galls, LLC Offers Many Benefits To Include

• Excellent medical/dental and vision coverage— Eligible 1st day of the month after start date
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• Generous employee discount
• Vacation and Personal Time
• Paid Holidays
• Tuition reimbursement
• Day Shifts Only
• Daily Pay- Receive up to 50% of wages for hours worked DAILY!!!

As a Retail Field Service Rep at Galls, you will be responsible for all service-related items within an assigned territory. Service-related activities for all size customers within the territory will include but are not limited to fittings events for ballistic vests, uniforms, other products along with delivering completed uniforms to agencies with delivery requirements. When you are not working in the field, you will be assisting with retail operations in the branch (store) location.

What You Will Do

• Work closely with Branch Manager, Outside Sales Executives, Inside Sales Account Representatives, and other Galls teams in assigned territory to schedule on-site fittings or other customer related activities
• Work within the store (branch) when not performing retail field tasks
• Stock vehicle with necessary equipment on a weekly or periodic basis
• Ensure the highest level of customer satisfaction
• Ability to travel extensively for customer appointments, including some overnight travel
• Works with manufacturer’s representatives from vendor community
• May work with and provide information to Galls branch locations in territory to enable strong customer service
• Maintains active involvement with customers to ensure satisfaction
• BSR’s will eventually pick up some Sales capacity in the future state of the role
• Assist customers in Branch when not performing Branch Service Rep responsibilities
• Other duties as assigned to meet business needs

What You Will Bring

• General knowledge of Galls business and product categories preferred
• Ability to work independently and manage territory – strong time-management and drive required
• Excellent communication and interpersonal skills
• Attention to detail; must be able to multi-task
• Commitment to delivering exceptional customer service
• Proficient in internet and Microsoft Windows, Word, Excel

EOE/Disability/Veterans