Retail Service Representative

Galls; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Excellent medical/dental and vision

401(k) retirement plan with company

Flexible benefits

Generous employee discount

Vacation and Personal Time

Paid Holidays

Tuition reimbursement

Day Shifts Only

Daily Pay

Job summary

Galls is seeking a Retail Field Service Associate for Nashville, TN. This full-time role involves day shifts, on-site fittings for uniforms and ballistic gear, and delivering completed orders to agencies with specific delivery requirements.

When not in the field, you will support branch operations, assist customers in-store, and coordinate with branch staff and sales teams. Occasional travel is required to meet customer needs.

Qualifications

• Excellent customer service and interpersonal skills.
• Able to work independently and manage a territory with strong time-management.
• Proficient in Windows-based software (Word/Excel) and internet navigation.

Responsibilities

• Schedule on-site fittings and other customer-related activities with Branch Manager and sales teams.
• Work in the store (branch) when not performing field tasks.
• Stock vehicle with equipment on a weekly or periodic basis.
• Aim to ensure the highest level of customer satisfaction.
• Travel extensively for customer appointments, including overnights.

Skills

Customer service

Time management

Communication skills

MS Windows

Multitasking

Tools

Microsoft Word

Microsoft Excel

Internet

Job description

Galls is looking for a Retail Field Service Associate - Full Time (Nashville, TN) Monday - Friday Day Shift

Galls proudly serves America's Public Safety and Military professionals by combining the broadest selection of uniforms, equipment and solutions in the industry with relentless customer service. With a national footprint of more than 160 locations and over 1,800 associates, Galls is the largest retailer specializing in Public Safety. Over one million Law Enforcement, Firefighting, Emergency Medical, Federal, Military, Corrections, Security, Postal, Public Transportation, and other essential workers each year trust Galls as their service provider.

Galls, LLC offers many benefits to include:

• Excellent medical/dental and vision coverage- Eligible 1st day of the month after start date
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits-choose what you like, ignore the rest
• Generous employee discount
• Vacation and Personal Time
• Paid Holidays
• Tuition reimbursement
• Day Shifts Only
• Daily Pay- Receive up to 50% of wages for hours worked DAILY!!!

As a Retail Field Service Rep at Galls, you will be responsible for all service-related items within an assigned territory. Service-related activities for all size customers within the territory will include but are not limited to fittings events for ballistic vests, uniforms, other products along with delivering completed uniforms to agencies with delivery requirements. When you are not working in the field, you will be assisting with retail operations in the branch (store) location.

WHAT YOU WILL DO

• Work closely with Branch Manager, Outside Sales Executives, Inside Sales Account Representatives, and other Galls teams in assigned territory to schedule on-site fittings or other customer related activities
• Work within the store (branch) when not performing retail field tasks
• Stock vehicle with necessary equipment on a weekly or periodic basis
• Ensure the highest level of customer satisfaction
• Ability to travel extensively for customer appointments, including some overnight travel
• Works with manufacturer's representatives from vendor community
• May work with and provide information to Galls branch locations in territory to enable strong customer service
• Maintains active involvement with customers to ensure satisfaction
• BSR's will eventually pick up some Sales capacity in the future state of the role
• Assist customers in Branch when not performing Branch Service Rep responsibilities
• Other duties as assigned to meet business needs

WHAT YOU WILL BRING

• General knowledge of Galls business and product categories preferred
• Ability to work independently and manage territory - strong time-management and drive required
• Excellent communication and interpersonal skills
• Attention to detail; must be able to multi-task
• Commitment to delivering exceptional customer service
• Proficient in internet and Microsoft Windows, Word, Excel

EOE/Disability/Veterans