Retail Service Representative

Galls; Seattle (WA); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Excellent medical/dental and vision

401(k) retirement plan

Flexible benefits

Generous employee discount

Vacation and Personal Time

Paid Holidays

Tuition reimbursement

Day Shifts Only

Daily Pay

Job summary

Galls is seeking a Retail Field Service Representative in the Seattle area. You will handle service tasks in a defined territory, assist in branch operations, and travel to customer sites for fittings and deliveries.

Strong communication and time management are essential to keep schedules and ensure satisfaction. Join a team that values excellent customer service, offers a comprehensive benefits package, and supports travel across multiple agencies.

Qualifications

• Strong communication and customer service skills are essential.
• Ability to manage a territory with independent work and travel.
• Proficient with Windows OS, Word and Excel; comfortable with online tools.

Responsibilities

• Coordinate on-site fittings and service events with branch and sales teams.
• Deliver completed uniforms and equipment to agencies per schedule.
• Assist retail branch operations when not in field tasks.
• Maintain high customer satisfaction and travel as required.

Skills

Communication

Time management

Independent work

Customer service

Interpersonal skills

Tools

Microsoft Word

Microsoft Excel

Internet proficiency

Job description

BRANCH SERVICE REPRESENTATIVE - FULL TIME

Galls is looking for a Retail Field Service Associate - Full Time

Galls proudly serves America's Public Safety and Military professionals by combining the broadest selection of uniforms, equipment and solutions in the industry with relentless customer service. With a national footprint of more than 160 locations and over 1,800 associates, Galls is the largest retailer specializing in Public Safety. Over one million Law Enforcement, Firefighting, Emergency Medical, Federal, Military, Corrections, Security, Postal, Public Transportation, and other essential workers each year trust Galls as their service provider.

Galls, LLC offers many benefits to include:

• Excellent medical/dental and vision coverage- Eligible 1st day of the month after start date
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits-choose what you like, ignore the rest
• Generous employee discount
• Vacation and Personal Time
• Paid HolidaysTuition reimbursement
• Day Shifts Only
• Daily Pay- Receive up to 50% of wages for hours worked DAILY!!!

As a Retail Field Service Rep at Galls, you will be responsible for all service-related items within an assigned territory. Service-related activities for all size customers within the territory will include but are not limited to fittings events for ballistic vests, uniforms, other products along with delivering completed uniforms to agencies with delivery requirements. When you are not working in the field, you will be assisting with retail operations in the branch (store) location.

WHAT YOU WILL DO

• Work closely with Branch Manager, Outside Sales Executives, Inside Sales Account Representatives, and other Galls teams in assigned territory to schedule on-site fittings or other customer related activities
• Work within the store (branch) when not performing retail field tasks
• Stock vehicle with necessary equipment on a weekly or periodic basis
• Ensure the highest level of customer satisfaction
• Ability to travel extensively for customer appointments, including some overnight travel
• Works with manufacturer's representatives from vendor community
• May work with and provide information to Galls branch locations in territory to enable strong customer service
• Maintains active involvement with customers to ensure satisfaction
• BSR's will eventually pick up some Sales capacity in the future state of the role
• Assist customers in Branch when not performing Branch Service Rep responsibilities
• Other duties as assigned to meet business needs

WHAT YOU WILL BRING

• General knowledge of Galls business and product categories preferred
• Ability to work independently and manage territory - strong time-management and drive required
• Excellent communication and interpersonal skills
• Attention to detail; must be able to multi-task
• Commitment to delivering exceptional customer service
• Proficient in internet and Microsoft Windows, Word, Excel

EOE/Disability/Veterans