Customer Service Associate I

GALLS Inc.; Lenexa (KS); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical/dental and vision coverage

401(k) retirement plan

Flexible benefits

Paid vacation and personal time

Daily pay option

Job summary

GALLS Inc. in Lenexa, Kansas is seeking a full-time Customer Experience Representative to serve as the front-line contact for all inbound customer needs. This role aims for one-call resolutions to efficiently resolve customer issues and inquiries.

The ideal candidate should possess 1-3 years of customer service experience along with strong communication and PC skills. Join GALLS and benefit from excellent medical coverage, 401(k) with company contributions, and daily pay options.

Qualifications

• 1-3 years of customer service experience, preferably in a call center.
• Effective in building positive customer relations.
• Excellent written and verbal communication skills.

Responsibilities

• Provide outstanding customer service via phone and email.
• Assess and meet customer needs effectively.
• Document inbound inquiries with correct call disposition.

Skills

Customer service

Communication skills

PC skills

Job description

Galls is looking for a Customer Experience Representative – Full Time

Are you ready for new challenges and new opportunities? Join our team! Current job opportunities are posted here as they become available.

Galls® proudly serves America’s Public Safety and Military professionals by combining the broadest selection of uniforms, equipment and solutions in the industry with relentless customer service. With a national footprint of more than 165 locations and over 1,800 associates, Galls is the largest retailer specializing in Public Safety. Over one million Law Enforcement, Firefighting, Emergency Medical, Federal, Military, Corrections, Security, Postal, Public Transportation, and other essential workers each year trust Galls as their service provider. We proudly serve those who serve!

Benefits

• Excellent medical/dental and vision coverage— Eligible 1 st day of the month after start date
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest.
• Vacation and Personal Time
• Paid Holidays
• Day Shifts Only
• Daily Pay- Receive up to 50% of wages for hours worked DAILY!!

Responsibilities

The Customer Experience Representative serves as the front-line to all inbound customer needs. Wherever possible, this role will strive for one-call resolution to the customer needs. This role is responsible to capture the needs of any escalated or transferred inquiries to give accurate and helpful information to expedite the customer experience.

• Provide outstanding customer service via phone and email – identifying customer needs, place accurate orders, provide order status, handle basic invoice requests and credit/returns.
• Assess customer needs and provide requested information to customer in an effective verbal and written format.
• Provide all available products and pricing to the customer so they can make an informed purchasing decision.
• Efficiently and accurately record all order/purchase order information including price, discounts, ship-to address, and ship via, item numbers, quantity and any notes related to the order or customer.
• Provide positive and quality customer service through one-call resolution.
• Document inbound inquiries with correct call disposition and resolution for proper tracking and reporting.
• Aid in escalated transfers by providing accurate and detailed information to ensure customer resolution.
• Understand and execute web promotions and specials sales outlined in current catalogs
• Initiates orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.)
• Utilize decision making and trouble‑shooting skills to resolve customer concerns (i.e. warranty guidelines, pricing, return orders, shipment delays and product concerns)
• Efficiently maintain ID verification process for restricted items

Requirements

• 1 – 3 years of customer service, call center preferred
• Effective in building and maintaining positive customer relations
• Excellent written and verbal communication skills
• Ability to manage time and prioritize multiple responsibilities
• Strong PC skills (Knowledge base, Internet, Microsoft Office, GQ, and Outlook)