Retail Service Representative

GALLS Inc.; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Excellent medical/dental and vision

401(k) retirement plan

Flexible benefits

Vacation and Personal Time

Paid Holidays

Day Shifts Only

Daily Pay

Job summary

Galls in Nashville, TN is seeking a Retail Field Service Associate to support on-site fittings, deliver uniforms and equipment, and assist in branch operations. The role combines field service with store duties and requires travel within the territory.

You will work with branch managers and sales teams to coordinate customer activities, stock vehicles, and ensure top-tier customer service. The position emphasizes reliability, communication, and multi-tasking in a fast-paced environment.

Qualifications

• General knowledge of Galls business and product categories preferred.
• Ability to work independently and manage territory - strong time-management and drive required.
• Excellent communication and interpersonal skills.
• Attention to detail; must be able to multi-task.
• Commitment to delivering exceptional customer service.
• Proficient in internet and Microsoft Windows, Word, Excel.

Responsibilities

• Work closely with Branch Manager, Outside Sales Executives, Inside Sales Account Representatives, and other Galls teams in assigned territory to schedule on-site fittings or other customer related activities.
• Work within the store (branch) when not performing retail field tasks.
• Stock vehicle with necessary equipment on a weekly or periodic basis.
• Ensure the highest level of customer satisfaction.
• Ability to travel extensively for customer appointments, including some overnight travel.
• Works with manufacturers' representatives from vendor community.
• May work with and provide information to Galls branch locations in territory to enable strong customer service.
• Maintains active involvement with customers to ensure satisfaction.
• BSR's will eventually pick up some Sales capacity in the future state of the role.
• Assist customers in Branch when not performing Branch Service Rep responsibilities.
• Other duties as assigned to meet business needs.

Skills

Customer service

Communication

Time management

Independent worker

Travel ready

Microsoft Office

Tools

MS Word

Excel

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Galls is looking for a Retail Field Service Associate - Full Time (Nashville, TN) Monday - Friday Day Shift

Galls proudly serves America's Public Safety and Military professionals by combining the broadest selection of uniforms, equipment and solutions in the industry with relentless customer service. With a national footprint of more than 160 locations and over 1,800 associates, Galls is the largest retailer specializing in Public Safety. Over one million Law Enforcement, Firefighting, Emergency Medical, Federal, Military, Corrections, Security, Postal, Public Transportation, and other essential workers each year trust Galls as their service provider.

Galls, LLC offers many benefits to include:

• Excellent medical/dental and vision coverage - Eligible 1 st day of the month after start date
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits - choose what you like, ignore the rest
• Vacation and Personal Time
• Paid Holidays
• Day Shifts Only
• Daily Pay- Receive up to 50% of wages for hours worked DAILY!!!

As a Retail Field Service Rep at Galls, you will be responsible for all service-related items within an assigned territory. Service-related activities for all size customers within the territory will include but are not limited to fittings events for ballistic vests, uniforms, other products along with delivering completed uniforms to agencies with delivery requirements. When you are not working in the field, you will be assisting with retail operations in the branch (store) location.

WHAT YOU WILL DO

• Work closely with Branch Manager, Outside Sales Executives, Inside Sales Account Representatives, and other Galls teams in assigned territory to schedule on-site fittings or other customer related activities
• Work within the store (branch) when not performing retail field tasks
• Stock vehicle with necessary equipment on a weekly or periodic basis
• Ensure the highest level of customer satisfaction
• Ability to travel extensively for customer appointments, including some overnight travel
• Works with manufacturers' representatives from vendor community
• May work with and provide information to Galls branch locations in territory to enable strong customer service
• Maintains active involvement with customers to ensure satisfaction
• BSR's will eventually pick up some Sales capacity in the future state of the role
• Assist customers in Branch when not performing Branch Service Rep responsibilities
• Other duties as assigned to meet business needs

WHAT YOU WILL BRING

• General knowledge of Galls business and product categories preferred
• Ability to work independently and manage territory - strong time-management and drive required
• Excellent communication and interpersonal skills
• Attention to detail; must be able to multi-task
• Commitment to delivering exceptional customer service
• Proficient in internet and Microsoft Windows, Word, Excel