Retail Service Pro: BOPIS, Framing & Rewards Enrollments

Michaels; Burlington (NJ); On-site; USD 18,000 - 23,000; Full time

Job summary

Michaels in Burlington, NJ is seeking a Store Team Member to help customers locate products, provide solutions, and ensure a fast, friendly checkout experience. You will unload trucks, stock shelves, and assist with BOPIS/SFS while keeping shelves well-merchandised.

Responsibilities include promoting the Rewards program, educating customers on VOC surveys, and supporting safety and shrink programs. Cross training in Custom Framing is available to expand your role.

Qualifications

• Retail and/or customer service experience preferred.
• Cross trained in Custom Framing selling and production.

Responsibilities

• Help customers locate products and provide solutions
• Provide fast, friendly checkout and cash handling to standards
• Promote Rewards program and Private Label Credit Cards; enroll customers
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Merchandise recovery and returns/go back process and general store recovery
• Store in Stock Optimization (SISO) and AD set duties
• Support shrink and safety programs
• Adhere to SOPs and Company policies
• Interact positively; be a role model for team members
• Cross trained in Custom Framing selling and production

Skills

Cash handling

Customer service

Framing

Retail knowledge

Job description

Michaels in Burlington, NJ is seeking a Store Team Member to help customers locate products, provide solutions, and ensure a fast, friendly checkout experience. You will unload trucks, stock shelves, and assist with BOPIS/SFS while keeping shelves well-merchandised.

Responsibilities include promoting the Rewards program, educating customers on VOC surveys, and supporting safety and shrink programs. Cross training in Custom Framing is available to expand your role.