Retail Service & Merchandising Specialist

Michaels Stores; Virginia Beach (VA); In loco; USD 18.000 - 21.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Descrizione del lavoro

The Michaels Companies Inc. is hiring at its VA Beach store to deliver friendly customer service, assist shoppers, and ensure quick, accurate checkout.

Team Members help customers locate products, stock shelves, and support omnichannel tasks such as Buy Online Pickup in Store and Ship From Store. The role emphasizes maintaining in-stock conditions, participating in truck unloading, planograms, and store recovery, while adhering to SOPs and safety programs.

Competenze

• Retail or customer service experience preferred.
• Able to stand for long periods and perform physical tasks.
• Comfort with cash handling and checkout procedures.

Mansioni

• Help customers shop, locate products, and provide solutions.
• Provide a fast, friendly checkout experience with accurate cash handling.
• Engage customers in the Michaels Rewards program and enroll them as needed.
• Educate customers about the Voice of Customer (VOC) survey.
• Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POG) processes.
• Maintain stock levels and store recovery to keep shelves well-merchandised.
• Support shrink and safety programs and follow SOPs.

Conoscenze

Customer service

Cash handling

Sales support

Omnichannel knowledge

Teamwork

Descrizione del lavoro

The Michaels Companies Inc. is hiring at its VA Beach store to deliver friendly customer service, assist shoppers, and ensure quick, accurate checkout.

Team Members help customers locate products, stock shelves, and support omnichannel tasks such as Buy Online Pickup in Store and Ship From Store. The role emphasizes maintaining in-stock conditions, participating in truck unloading, planograms, and store recovery, while adhering to SOPs and safety programs.