Retail Service Manager — Lead Team, Nights & Weekends

Hy-Vee, Inc.; Rock Island (IL); On-site; USD 22,000 - 29,000; Full time

Job summary

Hy-Vee, Inc. is seeking a Service Manager to keep the store running smoothly by supervising employees, coordinating departments, and ensuring friendly, prompt service.

You’ll lead by example, manage schedules, handle customer issues, and ensure merchandising and compliance across the store. Ideal candidates will be experienced retail leaders who thrive in fast-paced environments, develop people, and deliver results.

Qualifications

• High school diploma or equivalent required.
• 2+ years of related work experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Provide prompt, friendly customer service and greet customers.
• Lead by example, maintain positive employee relations storewide.
• Plan and adjust work schedules; assign duties and follow up.
• Supervise store activities in the Department Manager's absence.
• Address customer issues promptly and professionally.
• Train staff on store policies and safety procedures.
• Evaluate employee performance and handle promotions or transfers.
• Adhere to policies and report to work as scheduled.

Skills

Customer service

Team leadership

Communication

Coaching & training

Education

High school diploma

2+ years experience

Job description

Hy-Vee, Inc. is seeking a Service Manager to keep the store running smoothly by supervising employees, coordinating departments, and ensuring friendly, prompt service.

You’ll lead by example, manage schedules, handle customer issues, and ensure merchandising and compliance across the store. Ideal candidates will be experienced retail leaders who thrive in fast-paced environments, develop people, and deliver results.