Retail Service Lead - Shift Supervisor & Growth

O'Reilly Auto Parts; Buffalo (NY); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k plan with employer contributions

Job summary

O'Reilly Auto Parts seeks a Retail Service Specialist to support Store Manager and Assistants in sales, customer service, and store operations. The role may assume shift management in the absence of leadership. Bilingual candidates are encouraged to apply.

Responsibilities include leading a team to deliver excellent customer service, supervising service programs, and ensuring timely processing of orders, returns, and transfers. Strong communication and RSS readiness are essential.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels at the retail showroom and ensure timely processing of orders and transfers.
• Perform store opening/closing duties and ensure security and cash handling procedures are followed.

Skills

Strong communication

RSS Certification

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts seeks a Retail Service Specialist to support Store Manager and Assistants in sales, customer service, and store operations. The role may assume shift management in the absence of leadership. Bilingual candidates are encouraged to apply.

Responsibilities include leading a team to deliver excellent customer service, supervising service programs, and ensuring timely processing of orders, returns, and transfers. Strong communication and RSS readiness are essential.