Retail Service Lead — Sales, Service & Shift Oversight

O'Reilly Automotive Stores, Inc.; Warrenton (MO); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Day one medical, dental, & vision

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts in Warrenton, MO is seeking a Retail Service Specialist to support Store Manager and Assistant Managers in sales, service, appearance, and operations. The role may require shift management in the absence of supervisors and encourages bilingual applicants to apply.

Responsibilities include leading team members in customer service for retail and professional customers, managing showroom service levels, and handling orders, transfers, returns, and invoicing.

Qualifications

• Strong communication skills required.
• Ability to obtain RSS Certification.
• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge beneficial.
• ASE Certification preferred.
• Fluency in multiple languages, Spanish highly desired.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom with program execution (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Ensure telephone is answered according to policy.
• Process buy online/ship to store, hub transfers, and DC add orders promptly; contact customers on shipment arrivals.
• Handle special orders and outside purchases per procedure using electronic purchase order ledger.
• Process returns and exchanges efficiently; issue refunds with correct payment methods and stage returns properly.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages and delegate Image Maker/merchandising tasks.
• Ensure adherence to work schedules; clock in/out per policy; manage opening/closing duties; secure deposits and building.
• Perform all other duties as assigned.

Skills

Strong communication

Bilingual Spanish

Education

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts in Warrenton, MO is seeking a Retail Service Specialist to support Store Manager and Assistant Managers in sales, service, appearance, and operations. The role may require shift management in the absence of supervisors and encourages bilingual applicants to apply.

Responsibilities include leading team members in customer service for retail and professional customers, managing showroom service levels, and handling orders, transfers, returns, and invoicing.