Auto Parts Retail Supervisor & Customer Service Lead

O'Reilly Auto Parts; Warrenton (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Job summary

O'Reilly Auto Parts in Warrenton, MO is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, and store operations. This role may assume shift management responsibilities when managers are not present.

Bilingual applicants are encouraged to apply and ASE/RSS certifications are valued. The position emphasizes teamwork, efficient handling of store transfers, returns, and merchandising tasks while maintaining security and schedule

Qualifications

• Excellent communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Lead store team in delivering excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure program execution.
• Manage day-to-day store operations including opening/closing duties.
• Coordinate transfers, online orders, and returns per policy.
• Assist with shift management in absence of store leadership.

Skills

Strong communication

RSS Certification

Bilingual (Spanish)

Job description

O'Reilly Auto Parts in Warrenton, MO is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, and store operations. This role may assume shift management responsibilities when managers are not present.

Bilingual applicants are encouraged to apply and ASE/RSS certifications are valued. The position emphasizes teamwork, efficient handling of store transfers, returns, and merchandising tasks while maintaining security and schedule