Retail Service Lead — Growth, Stock & 401k

O'Reilly Automotive; Rhode Island; Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, & Vision Insurance

401k Starting Day One

Tuition Educational Assistance

Résumé du poste

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. This role will also assume shift management in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply. You will lead a team delivering excellent service to retail and professional customers, manage store processes from phone to online orders, returns, inventory and daily procedures, while

Qualifications

• Excellent customer service and communication abilities.
• Ability to obtain RSS Certification.
• Retail sales experience in auto parts is a plus.

Responsabilités

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels in the showroom and ensure adherence to service programs.
• Manage store operations including opening/closing duties and day-end procedures.
• Handle buy online/ship to store and transfers promptly and communicate shipment arrivals to customers.
• Process returns, exchanges, and refunds efficiently and correctly.

Connaissances

Strong communication skills

RSS Certification

Bilingual (Spanish preferred)

Description du poste

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistant Managers in sales, customer service, store appearance and operations. This role will also assume shift management in the absence of Assistant or Store Manager.

Bilingual candidates encouraged to apply. You will lead a team delivering excellent service to retail and professional customers, manage store processes from phone to online orders, returns, inventory and daily procedures, while