Retail Service Lead: Growth, Benefits & Impact

O'Reilly Auto Parts; Conifer (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with matches

Stock Purchase Plan

Tuition Assistance

Paid Time Off

Job summary

O'Reilly Auto Parts in Colorado Conifer is seeking a store leader to guide team members in delivering exceptional customer service to both retail and professional customers. You will supervise showroom operations, drive sales initiatives, and ensure timely processing of orders, transfers, and shipments.

Responsibilities include processing returns, invoicing merchandise, monitoring schedules, and completing day-end procedures.

Qualifications

• Strong communication skills
• RSS Certification
• Retail sales experience, preferably in auto parts
• Automotive systems knowledge
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom including team execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders as needed.
• Handle special orders and outside purchases efficiently per procedure.
• Process returns and exchanges; issue refunds with correct payment methods.
• Invoice all merchandise including core charges and warranties before product leaves the store.
• Communicate Zipline messages and manage Image Maker and merchandising tasks.
• Ensure adherence to posted work schedule and proper clocking in/out.
• Perform store opening/closing duties and day-end procedures, including deposits and security checks.

Skills

Strong communication

Spanish language

Retail experience

Automotive systems knowledge

Education

RSS Certification

ASE Certification

Job description

O'Reilly Auto Parts in Colorado Conifer is seeking a store leader to guide team members in delivering exceptional customer service to both retail and professional customers. You will supervise showroom operations, drive sales initiatives, and ensure timely processing of orders, transfers, and shipments.

Responsibilities include processing returns, invoicing merchandise, monitoring schedules, and completing day-end procedures.