Retail Service Lead – Growth, Benefits & 401k

O'Reilly Auto Enterprises, LLC; Montpelier (VT); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental & Vision Insurance

Flexible Spending Account (FSA)

Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts in Montpelier, VT seeks a store team leader to drive exceptional customer service for retail and professional customers. You will supervise showroom service levels, ensure adherence to policies, and manage transfers and special orders efficiently.

You will also handle opening/closing duties, money handling, and security routines with a focus on accuracy and timeliness. The role emphasizes strong communication, ability to obtain RSS Certification, and may benefit from

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Supervise showroom customer service levels and ensure phone coverage per policy.
• Process buy online/ship to store, hub, and store-to-store transfers promptly and contact customers on shipment arrivals as needed.
• Ensure returns, refunds, and exchanges are handled efficiently and correctly.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts in Montpelier, VT seeks a store team leader to drive exceptional customer service for retail and professional customers. You will supervise showroom service levels, ensure adherence to policies, and manage transfers and special orders efficiently.

You will also handle opening/closing duties, money handling, and security routines with a focus on accuracy and timeliness. The role emphasizes strong communication, ability to obtain RSS Certification, and may benefit from