Retail Service Lead: Elevate Customer Experience

Burberry; San Marcos (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Burberry in San Marcos, Texas, seeks a Daily Floor Supervisor to guide the sales team and ensure the Burberry Experience for every client. You will coach staff, monitor performance, and help achieve store metrics while maintaining brand standards.

The role requires 1–2 years of retail supervisory experience and proficiency with POS systems and Apple devices. This position supports in-store operations and customer engagement within a luxury retail environment.

Qualifications

• Advanced knowledge of POS system.
• Experience with Apple devices and digital tools.
• 1-2 years supervisory experience in retail sales.

Responsibilities

• Supervise and motivate sales associates to deliver high-value customer experiences.
• Partner with associates to improve selling skills and close sales to meet KPIs.
• Lead a customer-facing team and coach to ensure the Burberry Experience is delivered on every interaction.
• Manage customer flow to ensure the best service and no client is unattended.
• Drive collaboration between sales, specialists, stock, and operations.

Skills

POS system

Apple devices

Retail supervision

Job description

Burberry in San Marcos, Texas, seeks a Daily Floor Supervisor to guide the sales team and ensure the Burberry Experience for every client. You will coach staff, monitor performance, and help achieve store metrics while maintaining brand standards.

The role requires 1–2 years of retail supervisory experience and proficiency with POS systems and Apple devices. This position supports in-store operations and customer engagement within a luxury retail environment.