Retail Service Lead - Customer Experience

Burberry; Northern (KY); Hybrid; USD 33,000 - 36,000; Full time

Job summary

Burberry in Oak Brook, IL seeks an energetic Retail Supervisor to oversee daily floor operations and coach sales associates to deliver the Burberry Experience. You will ensure excellent customer service, drive sales, and maintain store standards.

The role requires 1–2 years of supervisory or management experience in retail, strong POS skills, and comfort with digital tools including Apple devices. Expect competitive hourly pay with performance incentives.

Qualifications

• Advanced POS system knowledge and experience supervising retail staff.
• 1–2 years supervisory or management experience in retail sales.
• Proficient with Apple mobile devices and comfortable with digital tools.

Responsibilities

• Supervise, assist and motivate sales associates to deliver high-value customer experiences.
• Partner with associates to improve selling skills and close sales to meet KPIs.
• Lead a high performing, service-oriented team to ensure the Burberry Experience.
• Manage customer flow to ensure the best service and no unattended clients.
• Drive collaboration between sales staff, specialists, stock, and operations.
• Provide coaching and post-transaction feedback for continuous improvement.

Skills

POS system

Apple devices

Supervisory experience

Tools

Apple devices

Job description

Burberry in Oak Brook, IL seeks an energetic Retail Supervisor to oversee daily floor operations and coach sales associates to deliver the Burberry Experience. You will ensure excellent customer service, drive sales, and maintain store standards.

The role requires 1–2 years of supervisory or management experience in retail, strong POS skills, and comfort with digital tools including Apple devices. Expect competitive hourly pay with performance incentives.