Retail Service Lead — Auto Parts & Customer Experience

O'Reilly Auto Parts; Independence (KS); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and run shift duties when leadership is absent. You will lead a team in delivering excellent customer service, manage store operations, and ensure adherence to company policies. Bilingual candidates are encouraged to apply.

Responsibilities include supervising show-room service levels, handling buy online orders, returns, and daily opening/closing tasks while maintaining a friendly, efficient store atmosphere.

Qualifications

• Excellent communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team in delivering excellent customer service.
• Oversee customer service levels in the showroom and ensure policy adherence.
• Process ship-to-store, transfers, and add orders promptly and notify customers on shipment arrivals.
• Handle special orders, outside purchases, and returns efficiently.

Skills

Strong communication

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and run shift duties when leadership is absent. You will lead a team in delivering excellent customer service, manage store operations, and ensure adherence to company policies. Bilingual candidates are encouraged to apply.

Responsibilities include supervising show-room service levels, handling buy online orders, returns, and daily opening/closing tasks while maintaining a friendly, efficient store atmosphere.