Retail Service Lead – Auto Parts (Bilingual)

O'Reilly Auto Parts; Canutillo (TX); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions

Medical, dental and vision insurance

Tuition educational assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to assist Store Manager and Assistants in sales, customer service, store appearance and operations. The role includes shift management in absence of leadership and bilingual candidates are encouraged to apply.

The position emphasizes strong customer service, efficient handling of in-store operations and proactive supervision of sales programs. O’Reilly offers a robust benefit package and opportunities for growth within the company.

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc...).
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure, utilizing electronic outside purchase order ledger.
• Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
• Ensure that Zipline messages are communicated and Image Maker and merchandising tasks are delegated and completed as assigned.
• All other duties as assigned.

Skills

Strong communication skills

RSS Certification

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to assist Store Manager and Assistants in sales, customer service, store appearance and operations. The role includes shift management in absence of leadership and bilingual candidates are encouraged to apply.

The position emphasizes strong customer service, efficient handling of in-store operations and proactive supervision of sales programs. O’Reilly offers a robust benefit package and opportunities for growth within the company.