Retail Service Associate: Customer Experience & Checkout

Michaels; Suffolk (VA); Hybrid; USD 18,000 - 21,000; Part time

Benefits offered by this job

401(k) with employer match

Medical/dental/vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Discount programs

Job summary

The Michaels Companies in Suffolk, VA is seeking a part-time Retail Service Team Member to deliver friendly customer service, assist shoppers, and manage checkout operations. You will participate in unloading trucks, stocking, and maintaining clean, well-organized departments including frame shop activities when assigned.

Role requires 16+ years old, flexibility to work nights, weekends, and early mornings; offers employee discounts, benefits eligibility, and opportunities to engage customers

Qualifications

• Retail and/or customer service experience preferred.
• Must be at least 16 years old in the U.S.

Responsibilities

• Deliver friendly customer service and help customers find what they’re looking for; ensure fast checkout with accurate cash handling.
• Complete truck unloading and merchandise duties to keep shelves stocked and store clean.
• Maintain store recovery standards and execute planograms (POGs) for a well-merchandised, in-stock store.
• Engage customers in rewards programs and enroll them in Private Label Credit Cards; educate on VOC surveys.

Skills

Retail experience

Customer service

Job description

The Michaels Companies in Suffolk, VA is seeking a part-time Retail Service Team Member to deliver friendly customer service, assist shoppers, and manage checkout operations. You will participate in unloading trucks, stocking, and maintaining clean, well-organized departments including frame shop activities when assigned.

Role requires 16+ years old, flexibility to work nights, weekends, and early mornings; offers employee discounts, benefits eligibility, and opportunities to engage customers