Retail Security Systems Technician

Johnson Controls, Inc.; Tontitown (AR, TX); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

401K

Medical coverage

Dental coverage

Vision care

Paid time off

Employee discounts

Job summary

Johnson Controls, Inc. seeks a skilled Installation and Service Technician to support retail environments in Northern Louisiana and central-south Arkansas. You will install and repair EAS, RFID and CCTV equipment, respond to service calls, and train customers on equipment use.

Focus on accuracy, safety, and customer collaboration while maintaining inventory and reporting satisfaction updates. Must pass background checks and hold a low voltage license for LA/AR.

Qualifications

• High School Diploma or GED.
• Must pass state and federal background check to obtain state required low voltage license in Louisiana and Arkansas.
• Proficiency in electronics and networking fundamentals.
• Strong written and oral communication skills.
• Proficiency in MS Office and basic PC skills.
• Ability to work independently and collaboratively in a team environment.
• Physical ability to lift up to 70 lbs and work in ladders/ducts.

Responsibilities

• Install and repair EAS, RFID and CCTV equipment in retail environments.
• Respond to service calls and maintain accurate records of work performed.
• Collaborate with customers and team members to resolve issues and provide equipment training.
• Maintain accurate parts inventory to support first-time fixes and efficient service delivery.
• Report customer satisfaction updates and note service or sales opportunities for management.
• Operate company vehicle safely and professionally at customer sites.

Skills

Electronics fundamentals

Written and verbal communication

MS Office / basic PC skills

Independent and collaborative work

Education

High School Diploma or GED

Associates degree in electronics (preferred)

Job description

Why Join Us

We offer competitive pay with a hiring hourly range of $25.00 - $33.,65 determined by education, experience, and skills. You will also receive a comprehensive benefits package that includes 401K, medical, dental, and vision care, available from day one.

• Paid vacation, holidays, and sick time.
• Extensive product and on-the-job/cross-training opportunities.
• An encouraging and collaborative team environment.
• A commitment to safety through our Zero Harm policy.
• Employee discount programs through The Loop by Perk Spot.

Role Overview

We are seeking a skilled Installation and Service Technician to work across retail environments in Northern Louisiana and central-south Arkansas, handling installation, repair, and service support for electronic article surveillance systems (EAS), Inventory Control (RFID) and Video equipment (CCTV). Success in this role comes from technical accuracy, customer collaboration, and a commitment to continuous improvement.

Key Responsibilities

• Install and repair EAS, RFID and CCTV equipment in retail environments.
• Respond to service calls efficiently and maintain accurate records of work performed.
• Work directly with customers and team members to resolve issues promptly and provide equipment training.
• Maintain an accurate parts inventory to support first-time fixes and efficient service delivery driving customer SLA’s.
• Report customer satisfaction updates and any service or sales opportunities identified during visits to management.
• Support safe, effective field work while representing Johnson Controls professionally at customer sites.
• Responsibly operate company vehicle to and from service calls and keep the company vehicle clean and organized

How You Will Do It

• Own every installation and repair with accountability, safety, and integrity, making sure the work is completed correctly and effectively.
• Focus on what matters most at the customer site by managing service calls efficiently, staying organized, and removing avoidable delays.
• Work closely with customers and teammates to solve problems quickly and provide clear guidance on equipment use.
• Improve every day by applying training, certifications, and feedback to strengthen service quality and customer support.
• Win as one team by sharing information with management, supporting collaboration, and contributing to a trusted team environment.
• Use accurate documentation and disciplined parts management to help drive first-time fixes and dependable service outcomes.

Qualifications

• High School Diploma or GED
• Must be able to pass state and federal background check to obtain state required low voltage license in Louisiana and Arkansas.
• Proficiency in electronics and networking fundamentals.
• Strong written and oral communication skills.
• Proficiency in MS Office and basic PC skills.
• Ability to work independently and collaboratively in a team environment.
• Physical ability to carry and move equipment up to 70 lbs and work in challenging positions such as climbing ladders or working within ducts.

Nice to Have

• Associates degree in electronics preferred - can be substituted for a formulized training program from a technical college, university, or military equivalent. Certifications are also accepted.
• Networking certification.
• Experience installing or servicing IP cameras and DVR/NVR systems.
• Adaptability to industry changes and a strong work ethic.