Retail Security Systems Technician

Johnson Controls; Bentonville (AR); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

401(k) plan

Medical, dental, and vision

Paid time off

Employee discounts

Job summary

Johnson Controls Installation and Service Technician role supports retail environments across Northern Louisiana and central-south Arkansas, handling installation, repair, and service for EAS, RFID, and CCTV systems. Emphasis on technical accuracy, customer collaboration, and continuous improvement.

Candidates should have electronics and networking knowledge, a high school diploma, ability to lift 70 lbs, and pass background checks, ensuring safe, reliable field service and professional customer

Qualifications

• High School Diploma or GED required.
• Background check to obtain state-required low voltage license in LA and AR.
• Proficiency in electronics and networking fundamentals.
• Strong written and oral communication skills.
• Proficiency in MS Office and basic PC skills.
• Ability to work independently and collaboratively.
• Physical ability to lift up to 70 lbs and work in challenging positions.

Responsibilities

• Install and repair EAS, RFID and CCTV equipment in retail environments.
• Respond to service calls and maintain records of work performed.
• Collaborate with customers and team members to resolve issues and train on equipment.
• Maintain accurate parts inventory to support first-time fixes and efficient service delivery.
• Report customer satisfaction updates and any service or sales opportunities to management.
• Support safe, effective field work and professional representation of Johnson Controls at customer sites.
• Operate company vehicle to service calls and keep it clean and organized.

Skills

Electronics basics

Networking fundamentals

Communication skills

MS Office

Independent work

Teamwork

Education

High School Diploma or GED

Tools

IP cameras

DVR/NVR systems

Job description

Why Join Us

We offer competitive pay with a hiring hourly range of $25.00 - $33.,65 determined by education, experience, and skills. You will also receive a comprehensive benefits package that includes 401K, medical, dental, and vision care, available from day one.

• Paid vacation, holidays, and sick time.
• Extensive product and on-the-job/cross-training opportunities.
• An encouraging and collaborative team environment.
• A commitment to safety through our Zero Harm policy.
• Employee discount programs through The Loop by Perk Spot.

Role Overview

We are seeking a skilled Installation and Service Technician to work across retail environments in Northern Louisiana and central-south Arkansas, handling installation, repair, and service support for electronic article surveillance systems (EAS), Inventory Control (RFID) and Video equipment (CCTV). Success in this role comes from technical accuracy, customer collaboration, and a commitment to continuous improvement.

Key Responsibilities

• Install and repair EAS, RFID and CCTV equipment in retail environments.
• Respond to service calls efficiently and maintain accurate records of work performed.
• Work directly with customers and team members to resolve issues promptly and provide equipment training.
• Maintain an accurate parts inventory to support first-time fixes and efficient service delivery driving customer SLA’s.
• Report customer satisfaction updates and any service or sales opportunities identified during visits to management.
• Support safe, effective field work while representing Johnson Controls professionally at customer sites.
• Responsibly operate company vehicle to and from service calls and keep the company vehicle clean and organized

How You Will Do It

• Own every installation and repair with accountability, safety, and integrity, making sure the work is completed correctly and effectively.
• Focus on what matters most at the customer site by managing service calls efficiently, staying organized, and removing avoidable delays.
• Work closely with customers and teammates to solve problems quickly and provide clear guidance on equipment use.
• Improve every day by applying training, certifications, and feedback to strengthen service quality and customer support.
• Win as one team by sharing information with management, supporting collaboration, and contributing to a trusted team environment.
• Use accurate documentation and disciplined parts management to help drive first-time fixes and dependable service outcomes.

Qualifications

• High School Diploma or GED
• Must be able to pass state and federal background check to obtain state required low voltage license in Louisiana and Arkansas.
• Proficiency in electronics and networking fundamentals.
• Strong written and oral communication skills.
• Proficiency in MS Office and basic PC skills.
• Ability to work independently and collaboratively in a team environment.
• Physical ability to carry and move equipment up to 70 lbs and work in challenging positions such as climbing ladders or working within ducts.

Nice to Have

• Associates degree in electronics preferred - can be substituted for a formulized training program from a technical college, university, or military equivalent. Certifications are also accepted.
• Networking certification.
• Experience installing or servicing IP cameras and DVR/NVR systems.
• Adaptability to industry changes and a strong work ethic.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.