Retail Security Supervisor - Blue Diamond - PT

Theuniversityunion; Nevada; On-site; USD 21,000 - 29,000; Part time

Job summary

Theuniversityunion is seeking a part-time Retail Security Supervisor for the Blue Diamond location in Las Vegas, NV. This dual-role position blends reception duties with security responsibilities at a licensed retail facility, ensuring a safe environment for employees, customers, patients, and visitors.

You will monitor alarms and cameras, enforce access rules, document incidents, coordinate with emergency services, and support compliance with cannabis regulations.

Qualifications

• Must be 21 years of age or older.
• Must pass criminal background checks.
• Must pass pre-employment drug and alcohol screen.
• Must be eligible to work in Nevada and hold required certifications.
• Previous customer service, security, or safety experience preferred.
• Able to lift up to 40 pounds; cannabis environment exposure.

Responsibilities

• Serve as primary reception point for customers, patients, and visitors.
• Verify age and direct customers through initial purchasing steps.
• Enforce facility access rules and deny entry when required.
• Perform routine checks of alarms, cameras, and access control systems.
• Assess situations and de-escalate conflicts calmly and professionally.
• Respond to alarms, disturbances, injuries, and security incidents.
• Lead initial response to workplace injuries and assist with incident documentation.
• Document and maintain accurate incident reports and witness statements.
• Coordinate with emergency services or law enforcement when escalation is needed.
• Protect company assets from theft, diversion, and security risks.
• Maintain confidentiality and compliance with policies and privacy requirements.

Skills

Customer service

Security awareness

Safety awareness

Tools

Surveillance systems

Access control software

Office applications

Job description

• Location 3725 Blue Diamond RD,Las Vegas, NV, 89139,United States
• Base Pay $18.00 / Hour
• Job Category Supervisor
• Employee Type Part Time

Description

Retail Security Supervisor - Blue Diamond

Department: Retail

FLSAStatus: Non-Exempt

ReportsTo: General Manager

Providesshift-levelguidance,coordination,andoversightofassignedsecuritydutiesandprocedures.Thisrolesupportsoperationalexecutionandadherencetosecurityprotocolsbutdoesnotincludedirectauthorityoverhiring,termination,compensation,orformaldisciplinaryactions.

ReportingStructureandFunctionalAlignment

DualReportingClarification: Thisroleoperatesunderdualreportingrelationships,receivingdirectionfromRetailOperationsleadershipandSecurity/RiskManagementleadership.

• PrimaryOperationalReporting: Reports directly to the General Manager at the assigned retail location for day-to-day operations, scheduling, and store-level priorities.
• OrganizationalRetailReportingLine: Assistant Manager > General Manager > Field Operations Manager > Regional Director of Retail > Vice President of Growth
• SecurityProgram(Dotted - Line)Reporting: Reports to the Security Manager for all security-specific programs, policies, procedures, standards, training, and operational security needs.
• OrganizationalSecurityReportingLine: Security Manager > Director of Risk Management

PositionSummary

The Retail Security Supervisor supports retail operations by serving in a dual-function role that combines reception and security responsibilities within the licensed retail facility. This position is responsible for maintaining a safe and secure environment for employees, customers, patients, and visitors; assessing and de-escalating situations; responding to workplace injuries and security incidents; and supporting regulatory compliance within retail operations.

• Serve as the primary reception point for customers, patients, and visitors, including greeting individuals, answering phones, and providing authorized information in a professional manner.
• Conductcustomerintakeproceduresbyverifyingagethroughscanningvalididentificationanddirectingcustomersthroughinitialpurchasingsteps.
• Enforcefacilityaccessrules,includingdenyingentryorrequestingindividualsleavethepremiseswhenrequiredbypolicy.
• Perform routine and periodic checks of electronic security systems, including alarms, cameras, and access control systems, to ensure proper operation.
• Assess developing situations and engage with customers, patients, or employees to deescalate conflicts, disturbances, or disruptive behavior in a calm and professional manner.
• Respondtoalarms,disturbances,injuries,accidents,securityincidents,andemergencysituations.
• Leadinitialresponsetoworkplaceinjuries,includingprovidingFirstAidandAEDsupportandassistingwithincidentdocumentationandfollow-upreporting.
• Initiate,document,andmaintainaccurateincidentreports,witnessstatements,andsecurityrecordsrelatedtosafety,security,orcomplianceevents.
• Coordinatewithemergencyservicesorlawenforcementwhenescalationisrequired.
• Protectcompanyassetsfromtheft,diversion,assault,fire,andothersafetyorsecurityrisks.
• Communicatesecurityconcerns,incidents,andongoingissuesduringshifttransitionstoensurecontinuityofcoverage.
• Maintaincustomerandpatientconfidentialityinaccordancewithapplicableprivacyandsecurityrequirements.
• Applycompanysecurityandsafetyprotocolsconsistentlyindailyoperations.
• Reportcustomer,patient,oremployeeissuestosupervisorystaffandassistwithinvestigationandresolutionasappropriate.
• Maintainopen,professionalcommunicationwithmanagement,securitypersonnel,andretailstaff.
• Supportretail,security,andoperationsleadershiptoensuresafeandsecurestoreoperations.
• Performotherdutiesasassigned.

All security, reception, surveillance, incident response, and customer interaction activities are performed in accordance with company procedures and regulatory expectations.

ScheduleandWorkHours

• Conflict resolution and effective de-escalation of customer, patient, or employee situations
• Customerandpatientserviceexcellencedemonstratedthroughprofessionalinteractions
• Incidentresponseandemergencypreparedness,includingtimelyandappropriateescalation
• Regulatoryandcomplianceawarenesswithconsistentadherencetosecurityprotocols
• Professionalcommunicationanddocumentationaccuracy,includingcompleteandtimelyincidentreports
• Teamcollaborationandoperationalreliability,includingeffectiveshifthandoffsandcoverage

AdditionalFunctions

• Maintainsaprofessionalappearanceandcomplieswithcompanyuniform,grooming,andidentificationbadgerequirementsatalltimeswhileonduty.
• Communicates clearly, professionally, and effectively verbally and in writing with coworkers, management, customers, patients, governmental agencies, and the public.
• Usesinitiativeandsoundindependentjudgmentappropriatetotheroleandlevelofresponsibility.
• Performseffectivelyinafast-paced,rapidlychanging,andoperationallydemandingenvironment.
• Demonstratesproficiencywithjob-relatedtechnology,includingsurveillancesystems,access-controlsoftware,andstandardofficeapplications.
• Interprets,understands,andcomplieswithapplicablefederal,state,andlocallaws,regulations,standards,andorganizationalpoliciesandprocedures.
• Establishesandmaintainseffectiveworkingrelationshipswithcoworkers,management,andexternalstakeholders.

ComplianceandContinuingEligibility

EmploymentiscontingentuponongoingcompliancewithNevadacannabisregulations,companypolicies,andthemaintenanceofallrequiredlicenses,permits,certifications,andworkcards.Lossofeligibilitymayaffectcontinuedemployment.

The Company is an Equal Employment Opportunity employer. Employment decisions are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law. The Company complies with all applicable laws governing nondiscrimination in employment

Requirements

MinimumQualifications

• Mustbeatleast21yearsofage.
• Mustsuccessfullycompleterequiredcriminalbackgroundchecks.
• Mustsuccessfullycompletepreemploymentdrugandalcoholscreeninginaccordancewithcompanypolicy.
• MustbeeligibleforemploymentunderNevadacannabisregulations.
• MustbeabletosuccessfullycompleteandpassrequiredvirtualMETRCtraining,asapplicabletotherole.
• MustmaintainvalidFirstAid,CPR,andAEDcertification.
• Previous customer service, security, or safety-related experience preferred.
• Equivalentcombinationsofeducationandexperiencemaybeconsidered,includinginternalexperience.

This position requires working in environments where cannabis products are present, which may include exposure to marijuana odor and plant‑related airborne dust particles.

This is a customer- and patient‑facing position and requires the ability to see, hear, and communicate effectively in order to interact with customers and patients, assess and deescalate situations, monitor security systems, respond to incidents, and perform essential job duties.

Allessentialjobfunctionsandrequirementsdescribedinthisjobdescriptionmustbeperformedwithorwithoutreasonableaccommodation,inaccordancewithapplicablelaw.

Physicalactivitiesmayincludegrasping,walking,standing,sitting,bending,twisting,lifting,climbing,andrepetitivemotions.Mustbeabletolift,carry,andbalanceupto40pounds(upto100poundswithassistance).