Retail Security Supervisor — Lead Safety & Team

Andy Frain Services, Inc.; Richmond (VA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

401(k) plan

Paid time off

Employee discounts

Employee Assistance Program (EAP)

Job summary

Andy Frain Services, Inc. is seeking a Retail Security Supervisor in Richmond, VA to lead on-site security operations at Short Pump Town Center. The role emphasizes safeguarding customers, employees, and vendors while delivering strong customer service and team leadership.

The position runs Tuesday–Saturday, 4:00 PM–12:00 AM with a starting pay of $17.50 per hour. Benefits include medical/dental/vision, 401(k), PTO, and an Employee Assistance Program, supporting work-life balance.

Qualifications

• Leadership experience in security or comparable environment.
• Strong knowledge of security operations, procedures and safety practices.
• Ability to obtain and maintain required security licenses/certifications.
• Excellent written and verbal communication; report writing proficiency.

Responsibilities

• Supervise, coach, and support Security Officers and Shift Leads.
• Manage performance, including coaching and corrective actions when needed.
• Assist with hiring, training, and ongoing development of staff.
• Ensure proper scheduling, coverage, and accurate timekeeping.

Skills

Security leadership

Security operations

Communication skills

Report writing

Staff development

Timekeeping

Education

High School Diploma

Associate's/Bachelor's preferred

Tools

CCTV systems

Access control

Alarm systems

Job description

Andy Frain Services, Inc. is seeking a Retail Security Supervisor in Richmond, VA to lead on-site security operations at Short Pump Town Center. The role emphasizes safeguarding customers, employees, and vendors while delivering strong customer service and team leadership.

The position runs Tuesday–Saturday, 4:00 PM–12:00 AM with a starting pay of $17.50 per hour. Benefits include medical/dental/vision, 401(k), PTO, and an Employee Assistance Program, supporting work-life balance.