Security Supervisor

Andy Frain Services; Richmond (VA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

401(k) plan

Paid time off

Employee discounts

Employee Assistance Program (EAP)

Job summary

Andy Frain Services, Inc. is seeking a Retail Security Supervisor in Richmond, VA to lead on-site security operations at Short Pump Town Center. The role emphasizes safeguarding customers, employees, and vendors while delivering strong customer service and team leadership.

The position runs Tuesday–Saturday, 4:00 PM–12:00 AM with a starting pay of $17.50 per hour. Benefits include medical/dental/vision, 401(k), PTO, and an Employee Assistance Program, supporting work-life balance.

Qualifications

• Leadership experience in security or comparable environment.
• Strong knowledge of security operations, procedures and safety practices.
• Ability to obtain and maintain required security licenses/certifications.
• Excellent written and verbal communication; report writing proficiency.

Responsibilities

• Supervise, coach, and support Security Officers and Shift Leads.
• Manage performance, including coaching and corrective actions when needed.
• Assist with hiring, training, and ongoing development of staff.
• Ensure proper scheduling, coverage, and accurate timekeeping.

Skills

Security leadership

Security operations

Communication skills

Report writing

Staff development

Timekeeping

Education

High School Diploma

Associate's/Bachelor's preferred

Tools

CCTV systems

Access control

Alarm systems

Job description

- Comprehensive medical, dental, vision, and STD insurance
- 401(k) plan for future savings
- Generous paid time off to recharge
- Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues
- Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources
- Support for stress management, financial guidance, legal assistance, and family challenges
- Commitment to mental and emotional well-being, fostering a thriving work-life balance

Job Description

Retail Security Supervisor

LOCATION:

Short Pump Town Center - Richmond, VA

PAY:

Starting at $17.50/hour

POSITION TYPE:
Full-Time

SCHEDULE:

Tuesday - Saturday | 4:00 PM - 12:00 AM

OVERVIEW:

We are seeking aRetail Security Supervisorto lead and support our on-site security team. This role is responsible for ensuring a safe, secure, and welcoming environment for customers, employees, and vendors while delivering excellent customer service and strong team leadership.

BENEFITS:

• Medical, dental, vision, and short-term disability insurance
• 401(k) with company support
• Paid time off
• Employee discounts (retail, dining, entertainment)
• Employee Assistance Program (EAP): counseling, financial, legal, and wellness support
• Focus on work-life balance and employee well-being

KEY RESPONSIBILITIES:

• Supervise, coach, and support Security Officers and Shift Leads
• Manage performance, including coaching and corrective actions when needed
• Assist with hiring, training, and ongoing development of staff
• Ensure proper scheduling, coverage, and accurate timekeeping

Security Operations

• Oversee daily security operations and ensure compliance with post orders and company policies
• Conduct site patrols and inspections to maintain safety standards
• Ensure reports, logs, and documentation are completed accurately and on time
• Respond to incidents, emergencies, and alarms; coordinate with local authorities as needed

Safety & Systems Management

• Monitor and support the use of security systems (CCTV, alarms, fire panels, access control, elevators)
• Ensure all equipment and company vehicles are maintained and functioning properly
• Maintain knowledge of emergency procedures and enforce safety protocols

Client & Communication

• Build strong relationships with mall management, tenants, and local police/fire departments
• Communicate regularly with the Operations Manager regarding team and site performance
• Provide excellent customer service through professional interactions with all visitors

QUALIFICATIONS:

Required

• Prior security experience withsupervisory or leadership responsibilities
• Knowledge of security operations, procedures, and safety practices
• Ability to obtain and maintain requiredsecurity licenses/certifications
• Strong written and verbal communication skills (report writing required)
• Ability to remain calm and professional in high-pressure situations
• Proven leadership and team management skills
• Ability to multitask, stay organized, and prioritize effectively
• Comfortable using security systems and standard office equipment
• Reliable, adaptable, and detail-oriented
• Strong interpersonal skills with the ability to work across diverse groups

This is ahands-on leadership rolerequiring time spent both supervising staff and actively participating in security operations, including patrols and incident response.

Requirements

MINIMUM REQUIREMENTS

• High School Diploma; Associate's/Bachelor's preferred
• 2+ years security experience, including 1 year supervisory
• Valid State Guard License
• Strong knowledge of security operations
• Ability to lift 25 lbs. and work flexible hours