Retail Security Supervisor - Sparks

Theuniversityunion; Sparks (NV); On-site; USD 20,000 - 29,000; Full time

Job summary

Theuniversityunion in Sparks, NV is seeking a Retail Security Supervisor to blend reception and security duties in our licensed retail facility. You will help maintain a safe, compliant environment for employees, customers, and visitors, assess and de-escalate incidents, and respond to emergencies with calm professionalism.

Key responsibilities include greeting guests, verifying age, enforcing access rules, documenting incidents, coordinating with emergency services, and protecting assets while

Qualifications

• Must be at least 21 years of age.
• Must successfully complete background checks.
• Must pass pre-employment drug and alcohol screening.
• Must be eligible to work under Nevada cannabis regulations.
• Must complete virtual METRC training, as applicable.
• Must maintain First Aid, CPR, and AED certification.
• Previous customer service, security, or safety experience preferred.

Responsibilities

• Serve as the primary reception point for customers, greeting and providing information professionally.
• Verify age and guide customers through initial purchasing steps.
• Enforce facility access rules and manage entry when required.
• De-escalate conflicts with calm and professional approach.
• Respond to alarms, disturbances, injuries, and security incidents.
• Lead initial response to workplace injuries, provide First Aid and AED support.
• Prepare and maintain incident reports and coordinate with emergency services as needed.
• Protect company assets from theft and other risks.
• Maintain confidentiality and adhere to privacy and security requirements.

Skills

De-escalation

Customer service

Communication

Professionalism

Tools

Surveillance systems

Access-control software

Job description

• Base Pay $18.00 / Hour
• Job Category Supervisor
• Employee Type Full Time

Description

Retail Security Supervisor - Sparks

Department: Retail

FLSAStatus: Non-Exempt

ReportsTo: GeneralManager

Provides shift-level guidance, coordination, and oversight of assigned security duties and procedures. This role supports operational execution and adherence to security protocols but does not include direct authority over hiring, termination, compensation, or formal disciplinary actions.

ReportingStructureandFunctionalAlignment

DualReportingClarification: Thisroleoperatesunderdualreportingrelationships,receivingdirectionfromRetailOperationsleadershipandSecurity/RiskManagementleadership.

• PrimaryOperationalReporting: ReportsdirectlytotheGeneralManagerattheassignedretaillocationforday-to-dayoperations,scheduling,andstore-levelpriorities.
• OrganizationalRetailReportingLine: Assistant Manager > General Manager > Field Operations Manager > Regional Director of Retail > Vice President of Growth
• SecurityProgram(Dotted - Line)Reporting: ReportstotheSecurityManagerforallsecurity-specificprograms,policies,procedures,standards,training,andoperationalsecurityneeds.
• OrganizationalSecurityReportingLine: Security Manager > Director of Risk Management

PositionSummary

The Retail Security Supervisor supports retail operations by serving in a dual-function role that combines reception and security responsibilities within the licensed retail facility. This position is responsible for maintaining a safe and secure environment for employees, customers, patients, and visitors; assessing and de-escalating situations; responding to workplace injuries and security incidents; and supporting regulatory compliance within retail operations.

• Serveastheprimaryreceptionpointforcustomers,patients,andvisitors,includinggreetingindividuals,answeringphones,andprovidingauthorizedinformationinaprofessionalmanner.
• Conduct customer intake procedures by verifying age through scanning valid identification and directing customers through initial purchasing steps.
• Enforcefacilityaccessrules,includingdenyingentryorrequestingindividualsleavethepremiseswhenrequiredbypolicy.
• Assess developing situations and engage with customers, patients, or employees to de-escalate conflicts, disturbances, or disruptive behavior in a calm and professional manner.
• Respondtoalarms,disturbances,injuries,accidents,securityincidents,andemergencysituations.
• Leadinitialresponsetoworkplaceinjuries,includingprovidingFirstAidandAEDsupportandassistingwithincidentdocumentationandfollow-upreporting.
• Initiate,document,andmaintainaccurateincidentreports,witnessstatements,andsecurityrecordsrelatedtosafety,security,orcomplianceevents.
• Coordinatewithemergencyservicesorlawenforcementwhenescalationisrequired.
• Protectcompanyassetsfromtheft,diversion,assault,fire,andothersafetyorsecurityrisks.
• Communicatesecurityconcerns,incidents,andongoingissuesduringshifttransitionstoensurecontinuityofcoverage.
• Maintaincustomerandpatientconfidentialityinaccordancewithapplicableprivacyandsecurityrequirements.
• Applycompanysecurityandsafetyprotocolsconsistentlyindailyoperations.
• Reportcustomer,patient,oremployeeissuestosupervisorystaffandassistwithinvestigationandresolutionasappropriate.
• Maintainopen,professionalcommunicationwithmanagement,securitypersonnel,andretailstaff.
• Supportretail,security,andoperationsleadershiptoensuresafeandsecurestoreoperations.
• Performotherdutiesasassigned.

Allsecurity,reception,surveillance,incidentresponse,andcustomerinteractionactivitiesareperformedinaccordancewithcompanyproceduresandregulatoryexpectations.

ScheduleandWorkHours

• Conflict resolution and effective de-escalation of customer, patient, or employee situations
• Customerandpatientserviceexcellencedemonstratedthroughprofessionalinteractions
• Incidentresponseandemergencypreparedness,includingtimelyandappropriateescalation
• Regulatoryandcomplianceawarenesswithconsistentadherencetosecurityprotocols
• Professionalcommunicationanddocumentationaccuracy,includingcompleteandtimelyincidentreports
• Team collaboration and operational reliability, including effective shift handoffs and coverage

AdditionalFunctions

• Maintainsaprofessionalappearanceandcomplieswithcompanyuniform,grooming,andidentificationbadgerequirementsatalltimeswhileonduty.
• Communicatesclearly,professionally,andeffectively—verballyandinwriting—withcoworkers,management,customers,patients,governmentalagencies,andthepublic.
• Usesinitiativeandsoundindependentjudgmentappropriatetotheroleandlevelofresponsibility.
• Performseffectivelyinafast-paced,rapidlychanging,andoperationallydemandingenvironment.
• Demonstratesproficiencywithjob-relatedtechnology,includingsurveillancesystems,access-controlsoftware,andstandardofficeapplications.
• Interprets,understands,andcomplieswithapplicablefederal,state,andlocallaws,regulations,standards,andorganizationalpoliciesandprocedures.
• Establishesandmaintainseffectiveworkingrelationshipswithcoworkers,management,andexternalstakeholders.

ComplianceandContinuingEligibility

EmploymentiscontingentuponongoingcompliancewithNevadacannabisregulations,companypolicies,andthemaintenanceofallrequiredlicenses,permits,certifications,andworkcards.Lossofeligibilitymayaffectcontinuedemployment.

The Company is an Equal Employment Opportunity employer. Employment decisions are made without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law. The Company complies with all applicable laws governing nondiscrimination in employment

Requirements

MinimumQualifications

• Mustbeatleast21yearsofage.
• Mustsuccessfullycompleterequiredcriminalbackgroundchecks.
• Must successfully complete pre-employment drug and alcohol screening in accordance with company policy.
• MustbeeligibleforemploymentunderNevadacannabisregulations.
• MustbeabletosuccessfullycompleteandpassrequiredvirtualMETRCtraining,asapplicabletotherole.
• MustmaintainvalidFirstAid,CPR,andAEDcertification.
• Previous customer service, security, or safety-related experience preferred.
• Equivalentcombinationsofeducationandexperiencemaybeconsidered,includinginternalexperience.

This position requires working in environments where cannabis products are present, which may include exposure to marijuana odor and plant-related airborne dust particles.

This is a customer- and patient-facing position and requires the ability to see, hear, and communicate effectively in order to interact with customers and patients, assess and de-escalate situations, monitor security systems, respond to incidents, and perform essential job duties.

Allessentialjobfunctionsandrequirementsdescribedinthisjobdescriptionmustbeperformedwithorwithoutreasonableaccommodation,inaccordancewithapplicablelaw.

Physicalactivitiesmayincludegrasping,walking,standing,sitting,bending,twisting,lifting,climbing,andrepetitivemotions.Mustbeabletolift,carry,andbalanceupto40pounds(upto100poundswithassistance).