Retail Security Dispatcher — Calm, Customer-Focused Protector

Andy Frain Services, Inc.; Coral Gables (FL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Employee Assistance Program (EAP)

Well-being support

Job summary

Andy Frain Services, Inc. is hiring a Retail Security Dispatcher (Full-Time) at Shops at Merrick Park, Coral Gables, FL. You will monitor activity, control access points, respond to alarms, and support a safe environment for customers, employees, and vendors.

The role requires strong attention to detail, professionalism, and a customer-first mindset. Competitive pay is $17.50 per hour, weekly pay, and benefits including EAP and wellness support; state guard license is required.

Qualifications

• Strong customer service and communication skills.
• Ability to stay alert and respond calmly in emergency situations.
• Reliable, punctual, and able to follow directions.
• Ability to write clear and accurate reports.
• State Guard license is required.
• Professional appearance and demeanor.

Responsibilities

• Patrol assigned areas or maintain a fixed post to monitor activity.
• Control access points and manage pedestrian/vehicle traffic.
• Identify and report suspicious activity, incidents, or safety concerns.
• Respond to alarms, emergencies, and on-site incidents.
• Monitor CCTV cameras and security systems.
• Complete daily activity logs, incident reports, and required documentation.
• Maintain awareness of surroundings at all times.
• Follow all post orders, company policies, and safety procedures.

Skills

Customer service

Communication skills

Alertness

Reliability

Report writing

Professional appearance

State Guard license

Tools

CCTV systems

Alarms

Access control

Job description

Andy Frain Services, Inc. is hiring a Retail Security Dispatcher (Full-Time) at Shops at Merrick Park, Coral Gables, FL. You will monitor activity, control access points, respond to alarms, and support a safe environment for customers, employees, and vendors.

The role requires strong attention to detail, professionalism, and a customer-first mindset. Competitive pay is $17.50 per hour, weekly pay, and benefits including EAP and wellness support; state guard license is required.