Licensed Security Dispatcher

Andy Frain Services; Coral Gables (FL); Presencial; USD 20.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

Employee Assistance Program (EAP)

Well-being support

Descripción de la vacante

Andy Frain Services, Inc. is hiring a Retail Security Dispatcher (Full-Time) at Shops at Merrick Park, Coral Gables, FL. You will monitor activity, control access points, respond to alarms, and support a safe environment for customers, employees, and vendors.

The role requires strong attention to detail, professionalism, and a customer-first mindset. Competitive pay is $17.50 per hour, weekly pay, and benefits including EAP and wellness support; state guard license is required.

Formación

• Strong customer service and communication skills.
• Ability to stay alert and respond calmly in emergency situations.
• Reliable, punctual, and able to follow directions.
• Ability to write clear and accurate reports.
• State Guard license is required.
• Professional appearance and demeanor.

Responsabilidades

• Patrol assigned areas or maintain a fixed post to monitor activity.
• Control access points and manage pedestrian/vehicle traffic.
• Identify and report suspicious activity, incidents, or safety concerns.
• Respond to alarms, emergencies, and on-site incidents.
• Monitor CCTV cameras and security systems.
• Complete daily activity logs, incident reports, and required documentation.
• Maintain awareness of surroundings at all times.
• Follow all post orders, company policies, and safety procedures.

Conocimientos

Customer service

Communication skills

Alertness

Reliability

Report writing

Professional appearance

State Guard license

Herramientas

CCTV systems

Alarms

Access control

Descripción del empleo

• - Comprehensive medical, dental, vision, and STD insurance
• - 401(k) plan for future savings
• - Generous paid time off to recharge
• - Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues
• - Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources
• - Support for stress management, financial guidance, legal assistance, and family challenges
• - Commitment to mental and emotional well-being, fostering a thriving work-life balance

Job Description

Retail Security Dispatcher (Full-Time)

LOCATION:

Shops at Merrick Park - Coral Gables, FL

PAY:

$17.50/hour

POSITION TYPE:
Full-Time

OVERVIEW:

We are hiring aRetail Security Dispatcherto help maintain a safe and welcoming environment for customers, employees, and vendors. This role requires strong attention to detail, professionalism, and a customer-first mindset.

BENEFITS:

• Weekly pay
• Employee Assistance Program (confidential support resources)
• Supportive work environment focused on well-being

KEY RESPONSIBILITIES:

Security & Patrol

• Patrol assigned areas or maintain a fixed post to monitor activity
• Control access points and manage pedestrian/vehicle traffic
• Identify and report suspicious activity, incidents, or safety concerns
• Respond to alarms, emergencies, and on-site incidents

Monitoring & Reporting

• Monitor CCTV cameras and security systems
• Complete daily activity logs, incident reports, and required documentation
• Maintain awareness of surroundings at all times

Safety & Compliance

• Follow all post orders, company policies, and safety procedures
• Maintain knowledge of emergency response protocols
• Inspect property for safety risks (fire hazards, equipment issues, etc.)
• Support loss prevention and recommend safety improvements

Customer Service

• Greet and assist customers, employees, and visitors in a professional manner
• Provide directions and support as needed
• Maintain a visible, approachable presence on-site

QUALIFICATIONS:

Required

• Strong customer service and communication skills
• Ability to stay alert and respond calmly in emergency situations
• Reliable, punctual, and able to follow directions
• Ability to write clear and accurate reports
• Must present a professional appearance and demeanor
• State Guard license is required.

Preferred

• Prior security or customer-facing experience
• Familiarity with CCTV, alarms, or access control systems

Skills & Attributes

• High level of attentiveness and situational awareness
• Dependable and team-oriented
• Able to multitask and work in a fast-paced environment
• Strong work ethic with a sense of urgency
• Arrive on time in full uniform and ready to work
• Stay engaged and proactive throughout your shift
• Follow all safety, training, and compliance requirements

ADDITIONAL INFORMATION:

Duties may vary based on site needs. This role requires reliability, professionalism, and a commitment to maintaining a safe environment.

Requirements

State Guard license is required.

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