Mall Operations & Safety Dispatcher (24/7)

Turnberry SCM Company LLC; Florida; On-site; USD 42,000 - 54,000; Full time

Job summary

Turnberry SCM Company LLC, operating at Aventura Mall in Aventura, FL, seeks a vigilant JSOC Operator to support our 24/7 Communications Center. You will coordinate between security, facilities, and guest services, ensuring safe and efficient mall operations in a high-traffic luxury retail environment.

The ideal candidate is calm under pressure, detail-oriented, and proficient in incident reporting, radio dispatch, and camera surveillance to identify hazards before they escalate.

Qualifications

• High school diploma or equivalent; associate degree or certifications preferred.
• Experience in dispatch, communications center, security operations, or facilities coordination preferred.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency with computer systems and incident reporting software.
• Ability to remain calm and professional during emergencies.
• Strong attention to detail and documentation accuracy.
• Customer service experience preferred.
• Fast-paced retail and hospitality environment.
• 24/7 operations requiring flexibility with shifts, including evenings, weekends, and holidays.

Responsibilities

• Dispatch engineering, housekeeping, and security personnel for maintenance issues, safety concerns, medical incidents, and service requests.
• Monitor and track all radio communications, maintaining accurate and time-stamped security logs.
• Proactively monitor CCTV systems to identify potential safety hazards, suspicious activity, operational issues, or maintenance needs before they escape
• Conduct routine and targeted camera sweeps to detect spills, trip hazards, overcrowding, equipment malfunctions, or other conditions requiring housekeeping or engineering response
• Coordinate response to emergency and non-emergency incidents, ensuring appropriate resource deployment
• Document and assist with preliminary investigations involving guest or employee incidents, including slip-and-fall and trip-and-fall cases
• Review security camera footage to support investigations and incident verification
• Prepare incident reports and maintain documentation for legal and liability purposes
• Answer multi-line phone systems and provide professional customer service to tenants, guests, and internal departments
• Maintain situational awareness during peak traffic periods, special events, and emergencies
• Escalate critical situations to management and emergency services as required
• Serve as the communication link between security, facilities, operations, and mall leadership

Skills

Verbal communication

Written communication

Multitasking

Attention to detail

Customer service

Education

High school diploma or equivalent

Associate degree or relevant certifications preferred

Tools

Incident reporting software

CCTV monitoring software

Radio dispatch system

Job description

Turnberry SCM Company LLC, operating at Aventura Mall in Aventura, FL, seeks a vigilant JSOC Operator to support our 24/7 Communications Center. You will coordinate between security, facilities, and guest services, ensuring safe and efficient mall operations in a high-traffic luxury retail environment.

The ideal candidate is calm under pressure, detail-oriented, and proficient in incident reporting, radio dispatch, and camera surveillance to identify hazards before they escalate.