Patrol Security Officer- Armed

Cambridge Security Services; Miami (FL); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Major Medical

Dental & Vision Insurance

Paid Vacation

Free Uniforms

Holiday Premium Pay

Job summary

Cambridge Security Services is hiring a Security Officer to support safety and security operations at a Miami retail location. The role emphasizes customer service, a professional demeanor, and adherence to shoplifting protocols while maintaining a visible deterrent.

The position requires guarding duties, shift coverage from 3 PM to 11 PM, and a focus on de-escalation without physical detention. Strong communication and reliability are essential.

Qualifications

• High School Diploma or equivalent required.
• Clear verbal and written communication skills essential.
• Strong customer service mindset and active listening.
• Good judgment and calm under pressure.

Responsibilities

• Provide world-class customer service and greet customers at store entrance.
• Patrol interior/exterior and report incidents to management.
• Inspect exterior for damage and report findings promptly.
• Escort associates during cash pickups or late shifts if needed.
• Draft clear incident reports for incidents involving customers or property.

Skills

Verbal communication

Written communication

Customer service

Situational awareness

Professional appearance

Education

High School Diploma

Job description

Position Overview

We are seeking a reliable, professional Security Officer to support safety and security operations at retail stores. The ideal candidate is disciplined, attentive, and committed to providing world‑class customer service. This role involves performing duties that include foot patrol, greeting customers, responding effectively to emergency situations, and preventing criminal activity by acting as a visual deterrent. Officers must maintain a courteous and professional demeanor while strictly adhering to company protocols regarding shoplifting and physical apprehensions.

Logistics and Compensation

• Location: Miami, FL
• Job Type: Full-time
• Pay Rate: $19.50 to $20 per hour

Availability & Schedule:

• Hours: 32-40 hours per week
• Must have 2nd shift availability (1500-2300)

Ideal Candidate

Our ideal candidate is dependable, observant, and professional, with a strong commitment to maintaining a safe and welcoming environment. They communicate clearly, uphold high customer service standards, and represent the community with a polished and respectful presence. They demonstrate excellent judgment, remain calm under pressure, and safely de‑escalate situations by utilizing the Manager‑In‑Charge rather than engaging in physical detentions.

Specific Duties and Essential Functions

• Provide world‑class customer service by warmly greeting customers and making direct eye contact at the store entrance.
• Perform frequent walking tours of the store's front exterior and vestibule no less than every 15 minutes.
• Inspect the store's exterior for signs of vandalism or damage, immediately reporting any findings to the Manager‑In‑Charge and the National Command Center.
• Scan the parking lot for suspicious people and vehicles to maintain site awareness.
• Direct vagrants or loitering persons to leave the property and assist with the removal of unwanted persons as directed by the Manager‑In‑Charge.
• Accompany Front End Associates during cash pick‑ups and deposits when requested.
• Accompany closing Store Associates to their vehicles in locations where employee parking is off‑site and the shift extends past closing.
• Act strictly as a silent witness regarding shoplifting suspects; officers are not authorized to stop, detain, question, or accuse individuals.
• Respond to medical or fire emergencies by calling 911, protecting life safety, directing emergency personnel, and notifying the Store Manager.
• Complete clear, concise, and legible Incident Reports for any incidents involving customers, property damage, emergency responses, or physical confrontations.

Licensing

• Possess valid Florida Class D & G security license.
• Possess valid Driver’s License.

Minimum Requirements

• High School Diploma or equivalent.
• 21 years of age or older.
• Ability to pass background screening and drug test.
• Maintain a complete uniform that is clean, wrinkle‑free, fully buttoned and/or zipped, with properly polished shoes.

Skills Required

• Clear verbal and written communication skills.
• Strong customer service and active listening skills.
• Ability to remain calm under pressure and evaluate situations effectively.
• Good judgment and situational awareness.
• Professional appearance, demeanor, and attitude.

Other

• Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
• Must be able to successfully complete all training required for the position

Physical Requirements & Work Environment

• Indoor and outdoor assignments: Exposure to various weather conditions while patrolling the exterior front of the store and parking lot.
• Stationary & Mobile Positions: Ability to remain standing erectly for the entire shift while on post; slouching or placing hands in pockets is strictly prohibited.
• Patrol Requirements: Ability to continuously walk on various surfaces during frequent exterior rounds.
• Emergency Response: Must be able to react quickly to emergency situations and safely direct emergency crews to specific locations.
• Sensory Abilities: Must have the auditory and visual ability to monitor the parking lot, communicate clearly, and respond to incidents or directions from the Manager‑In‑Charge.
• Effective Communication: Ability to clearly exchange information, provide instructions, and draft written reports in English.

Benefits (Full-Time Employees)

• Major Medical
• Dental & Vision Insurance
• Paid Vacation
• Free Uniforms
• Holiday Premium Pay: Earn 1.5x your hourly rate for all hours worked on company‑recognized holidays.
• Industry‑Leading Training
• Work Perks Discount Program