Retail Seasonal Team Member — Customer Experience & Discounts

Michaels INC; Pittsburgh (Allegheny County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, vision coverage

Job summary

Michaels is seeking a customer-focused team member at our Pittsburgh store to help customers find products and provide fast checkout. You will assist with stocking, store recovery, and omni-channel processes while upholding store standards and safety policies.

Strong communication and a willingness to enroll customers in Rewards and Private Label Credit Cards will support a positive shopping experience in a fast-paced retail environment.

Qualifications

• Retail or customer service experience preferred.
• Ability to engage customers and upsell Rewards and Private Label Credit Cards.
• Comfort with omni-channel processes (BOPIS/SFS) and POS transactions.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast, friendly checkout with accurate cash handling.
• Encourage enrollment in Rewards and Private Label Credit Cards.
• Educate customers on VOC surveys and store programs.
• Assist with BOPIS and Ship From Store processes.
• Participate in truck unload, stocking, and planogram (POG) duties.
• Maintain in-stock conditions and support shrink and safety programs.

Skills

Customer service

Cash handling

Retail knowledge

Communication

Education

High school diploma or equivalent

Tools

POS system

Job description

Michaels is seeking a customer-focused team member at our Pittsburgh store to help customers find products and provide fast checkout. You will assist with stocking, store recovery, and omni-channel processes while upholding store standards and safety policies.

Strong communication and a willingness to enroll customers in Rewards and Private Label Credit Cards will support a positive shopping experience in a fast-paced retail environment.