Retail Sales Trainer – Telecommunications and Internet

RedLion Mobility; Edgewater (NJ); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

RedLion Mobility is seeking a Retail Sales Trainer – Telecommunications to design and deliver training that boosts technical, sales, and customer service excellence across the organization. The role develops onboarding, creates e-learning content, and uses classroom and virtual sessions to ensure retention and practical application in telecom products and compliance.

Candidates should have strong facilitation, instructional design, and LMS experience, plus data-driven methods to measure training

Qualifications

• Education: High school diploma or bachelor's degree.
• Strong facilitation and presentation skills.
• Experience with instructional design and curriculum development.
• Proficient verbal and written communication.
• Experience with LMS and e-learning tools.
• Data-driven approach to evaluate training impact.

Responsibilities

• Develop and deliver training for frontline staff, technicians, sales and customer service.
• Create materials, manuals, e-learning modules and job aids aligned with telecom tech.
• Lead classroom and virtual sessions to ensure knowledge retention.
• Identify performance gaps and design onboarding for new hires.
• Evaluate training effectiveness using assessments and KPIs.
• Keep content compliant with telecom regulations and data privacy.

Skills

Facilitation & presentation

Instructional design

Verbal & written communication

LMS experience

Data-driven evaluation

Education

High school diploma

Bachelor's degree

Tools

LMS

E-learning tools

Job description

Position Overview

The Retail Sales Trainer – Telecommunications is responsible for developing and delivering comprehensive training programs to enhance the technical, sales, and customer service skills of employees across the organization. This role ensures that staff are equipped with the latest knowledge of telecommunications products, technologies, and compliance standards, driving operational excellence and customer satisfaction.

Pay Range: $60,000 Job Type: Full Time

Key Responsibilities

Training Design & Delivery

• Develop and facilitate engaging training sessions for frontline employees, technicians, sales teams, and customer service representatives
• Create training materials, manuals, e-learning modules, and job aids aligned with company standards and telecom technologies
• Conduct both classroom and virtual training using interactive methods to ensure knowledge retention

Program Development & Evaluation

• Collaborate with department leaders to identify performance gaps and training needs in network operations, customer care, and product knowledge
• Design structured onboarding programs for new hires in sales, support, and field service roles
• Evaluate training effectiveness through assessments, KPIs, and post-training performance metrics; revise programs based on data and feedback

Industry & Compliance Training

• Ensure training content reflects current telecommunications regulations, data privacy requirements, and safety protocols
• Provide ongoing education on new product launches, service packages, and emerging technologies

Collaboration & Continuous Improvement

• Partner with subject matter experts and product managers to maintain technical accuracy in all materials
• Stay current with telecom trends, customer experience best practices, and learning technologies
• Report training outcomes and ROI to leadership; recommend process and performance improvements

Requirements

• Education: High school diploma or bachelor's degree
• Technical Knowledge: Familiarity with telecommunications systems, wireless and fiber networks, broadband, and related technologies
• Skills:
• Exceptional facilitation and presentation skills (both in-person and virtual)
• Strong instructional design and curriculum development skills
• Excellent verbal and written communication
• Proficiency with Learning Management Systems (LMS) and e-learning tools
• Data-driven approach to evaluating training impact

Preferred Qualifications

• Certification in Training & Development (ATD, CPTD, or equivalent)
• Experience designing training for telecom sales teams
• Knowledge of adult learning principles, blended learning, and microlearning methods

Core Competencies

• Technical Aptitude – Understands telecom products, systems, and network operations
• Effective Communication – Simplifies complex information for diverse audiences
• Collaboration – Works cross-functionally with HR, Operations and Sales teams
• Adaptability – Adjusts content quickly to match new technologies or business goals
• Results Orientation – Measures training success by employee performance and customer outcomes

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance