Wireless Sales Trainer - New Jersey

RedLion Mobile; Hackensack (NJ); Hybrid; USD 68,000 - 83,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

RedLion Mobile is seeking a Wireless Sales Trainer to design and deliver comprehensive training across NJ and NY markets. The role focuses on technical, sales and customer service skills, ensuring staff stay up-to-date with telecom products, technologies and compliance standards.

The position is hybrid, based in New Jersey or New York Borough, with compensation up to $75,000 annually. You will collaborate with leaders and SMEs to develop onboarding programs and measure training impact through

Qualifications

• Education required: high school diploma or bachelor’s degree.
• Experience in designing and delivering training programs for telecom or retail teams.
• Strong facilitation and presentation skills in-person and virtual.
• Proficiency with LMS and e-learning tools; data-driven evaluation of training impact.

Responsibilities

• Design and deliver training sessions for frontline staff, technicians, sales and customer service teams.
• Create training materials, manuals, e-learning modules and job aids.
• Evaluate training effectiveness using KPIs and post-training metrics.
• Collaborate with product managers and subject matter experts to ensure accuracy and relevance.

Skills

Facilitation

Presentation

Instructional design

Curriculum development

LMS expertise

Data-driven training

Telecom training

Sales training

Onboarding frontline teams

Education

High school diploma

Bachelor’s degree

ATD/CPTD certification

Tools

LMS

e-learning tools

Job description

Position Overview

Hybrid Role Based in NJ or NY Borough

Compensation: up to 75K annually

The Wireless Sales Trainer - New Jersey is responsible for developing and delivering comprehensive training programs to enhance the technical, sales, and customer service skills of employees across the organization. This role ensures that staff are equipped with the latest knowledge of telecommunications products, technologies, and compliance standards, driving operational excellence and customer satisfaction.

Key Responsibilities

Training Design & Delivery

• Develop and facilitate engaging training sessions for frontline employees, technicians, sales teams, and customer service representatives.
• Create training materials, manuals, e-learning modules, and job aids aligned with company standards and telecom technologies.
• Conduct both classroom and virtual training using interactive methods to ensure knowledge retention.

Program Development & Evaluation

• Collaborate with department leaders to identify performance gaps and training needs in network operations, customer care, and product knowledge.
• Design structured onboarding programs for new hires in sales, support, and field service roles.
• Evaluate training effectiveness through assessments, KPIs, and post-training performance metrics; revise programs based on data and feedback.

Industry & Compliance Training

• Ensure training content reflects current telecommunications regulations, data privacy requirements, and safety protocols.
• Provide ongoing education on new product launches, service packages, and emerging technologies

Collaboration & Continuous Improvement

• Partner with subject matter experts and product managers to maintain technical accuracy in all materials.

• Stay current with telecom trends, customer experience best practices, and learning technologies.

• Report training outcomes and ROI to leadership; recommend process and performance improvements.

• Education: High school diploma or bachelor’s degree.

• Technical Knowledge: Familiarity with telecommunications systems, wireless and fiber networks, broadband, and related technologies.

• Skills:

• Exceptional facilitation and presentation skills in both in-person and virtual settings.

• Strong instructional design and curriculum development skills.

• Proficiency with Learning Management Systems (LMS) and e-learning tools.

• Data-driven approach to evaluating training impact.

• Experience delivering training programs, including onboarding frontline teams and training frontline retail associates and sales teams.

• Experience in telecommunications training.

• Experience designing training for telecom sales teams.

• Eligible to work in the United States.

Preferred Qualifications

• Certification in Training & Development (ATD, CPTD, or equivalent).

• Knowledge of adult learning principles, blended learning, and microlearning methods.

• 401(k)

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance