Retail Sales Trainer - Telecommunications

RedLion Mobility; New York (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

A telecommunications training provider is seeking a Retail Sales Trainer to develop and deliver comprehensive training programs. The role involves enhancing technical, sales, and customer service skills for employees, ensuring up-to-date knowledge of products and compliance standards. Suitable candidates should have a bachelor's degree and 3-5 years of relevant experience, alongside exceptional facilitation skills. This full-time position is based in New York and offers a competitive salary range of $70,000 to $75,000.

Qualifications

• 3-5 years of experience in corporate or technical training.
• Experience preferably within telecommunications or technology sectors.
• Technical knowledge of telecommunications systems and related technologies.

Responsibilities

• Develop and facilitate engaging training sessions.
• Collaborate with leaders to identify training needs.
• Evaluate training effectiveness through assessments.

Skills

Facilitation and presentation skills

Instructional design and curriculum development

Verbal and written communication

Familiarity with telecommunications technologies

Data-driven evaluation

Education

Bachelor's degree in Telecommunications or related field

Tools

Learning Management Systems (LMS)

E-learning tools (e.g., Articulate, Captivate, Rise)

Job description

3 weeks ago Be among the first 25 applicants

This range is provided by RedLion Mobility. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $75,000.00/yr

Position Overview

The Retail Sales Trainer - Telecommunications is responsible for developing and delivering comprehensive training programs to enhance the technical, sales, and customer service skills of employees across the organization. This role ensures that staff are equipped with the latest knowledge of telecommunications products, technologies, and compliance standards, driving operational excellence and customer satisfaction.

Pay Range: $70,000 to $75,000

Job Type: Full Time

Key Responsibilities

Training Design & Delivery

• Develop and facilitate engaging training sessions for frontline employees, technicians, sales teams, and customer service representatives
• Create training materials, manuals, e-learning modules, and job aids aligned with company standards and telecom technologies
• Conduct both classroom and virtual training using interactive methods to ensure knowledge retention

Program Development & Evaluation

• Collaborate with department leaders to identify performance gaps and training needs in network operations, customer care, and product knowledge
• Design structured onboarding programs for new hires in sales, support, and field service roles
• Evaluate training effectiveness through assessments, KPIs, and post-training performance metrics; revise programs based on data and feedback

Industry & Compliance Training

• Ensure training content reflects current telecommunications regulations, data privacy requirements, and safety protocols
• Provide ongoing education on new product launches, service packages, and emerging technologies

Collaboration & Continuous Improvement

• Partner with subject matter experts and product managers to maintain technical accuracy in all materials
• Stay current with telecom trends, customer experience best practices, and learning technologies
• Report training outcomes and ROI to leadership; recommend process and performance improvements

Requirements

• Education: Bachelor's degree in Telecommunications, Education, Human Resources, Organizational Development, or a related field
• Experience: 3-5 years of experience in corporate or technical training, preferably within the telecommunications or technology sectors
• Technical Knowledge: Familiarity with telecommunications systems, wireless and fiber networks, broadband, and related technologies
• Skills:
  • Exceptional facilitation and presentation skills (both in-person and virtual)
  • Strong instructional design and curriculum development skills
  • Excellent verbal and written communication
  • Proficiency with Learning Management Systems (LMS) and e-learning tools (e.g., Articulate, Captivate, or Rise)
  • Data-driven approach to evaluating training impact

Preferred Qualifications

• Certification in Training & Development (ATD, CPTD, or equivalent)
• Experience designing training for telecom sales teams
• Knowledge of adult learning principles, blended learning, and microlearning methods

Core Competencies

• Technical Aptitude - Understands telecom products, systems, and network operations
• Effective Communication - Simplifies complex information for diverse audiences
• Collaboration - Works cross-functionally with HR, Operations and Sales teams
• Adaptability - Adjusts content quickly to match new technologies or business goals
• Results Orientation - Measures training success by employee performance and customer outcomes

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Training

Industries: IT Services and IT Consulting

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