Wireless Sales Trainer - New Jersey

RedLion Mobile; Paterson (NJ); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

RedLion Mobile in New Jersey/NY area is seeking a Wireless Sales Trainer to design and deliver training for frontline staff, technicians, sales teams, and customer service reps. The role emphasizes telecom knowledge, regulatory compliance, and hands-on learning using classroom and virtual formats; you will build manuals, e-learning modules, and job aids.

You will evaluate training impact with KPI metrics, partner with product managers, and stay current with industry trends; bonus points for

Qualifications

• Develop and deliver comprehensive training programs for staff across telecom products and compliance.
• Design materials, manuals, e-learning modules, and job aids aligned with company standards.
• Evaluate training effectiveness using KPIs and post-training performance metrics.

Responsibilities

• Develop and facilitate training sessions for frontline employees, technicians, sales teams, and customer service reps.
• Create training materials, manuals, e-learning modules, and job aids.
• Conduct classroom and virtual training with interactive methods.
• Collaborate with leaders to identify training needs and onboarding programs.
• Evaluate training effectiveness using assessments and KPIs.
• Ensure content reflects regulations, data privacy, and safety standards.
• Stay current with telecom trends and learning technologies.

Skills

Facilitation & presentation

Instructional design

LMS & e-learning

Data-driven training evaluation

Onboarding frontline teams

Telecommunications training

Sales team training design

US work eligibility

Education

High school diploma or bachelor’s degree

Tools

LMS software

Job description

Position Overview

Hybrid Role Based in NJ or NY Borough

Compensation: up to 75K annually

The Wireless Sales Trainer - New Jersey is responsible for developing and delivering comprehensive training programs to enhance the technical, sales, and customer service skills of employees across the organization. This role ensures that staff are equipped with the latest knowledge of telecommunications products, technologies, and compliance standards, driving operational excellence and customer satisfaction.

Key Responsibilities

Training Design & Delivery

• Develop and facilitate engaging training sessions for frontline employees, technicians, sales teams, and customer service representatives.
• Create training materials, manuals, e-learning modules, and job aids aligned with company standards and telecom technologies.
• Conduct both classroom and virtual training using interactive methods to ensure knowledge retention.

Program Development & Evaluation

• Collaborate with department leaders to identify performance gaps and training needs in network operations, customer care, and product knowledge.
• Design structured onboarding programs for new hires in sales, support, and field service roles.
• Evaluate training effectiveness through assessments, KPIs, and post-training performance metrics; revise programs based on data and feedback.

Industry & Compliance Training

• Ensure training content reflects current telecommunications regulations, data privacy requirements, and safety protocols.
• Provide ongoing education on new product launches, service packages, and emerging technologies

Collaboration & Continuous Improvement

• Partner with subject matter experts and product managers to maintain technical accuracy in all materials.

• Stay current with telecom trends, customer experience best practices, and learning technologies.

• Report training outcomes and ROI to leadership; recommend process and performance improvements.

• Education: High school diploma or bachelor’s degree.

• Technical Knowledge: Familiarity with telecommunications systems, wireless and fiber networks, broadband, and related technologies.

• Skills:

• Exceptional facilitation and presentation skills in both in-person and virtual settings.

• Strong instructional design and curriculum development skills.

• Proficiency with Learning Management Systems (LMS) and e-learning tools.

• Data-driven approach to evaluating training impact.

• Experience delivering training programs, including onboarding frontline teams and training frontline retail associates and sales teams.

• Experience in telecommunications training.

• Experience designing training for telecom sales teams.

• Eligible to work in the United States.

Preferred Qualifications

• Certification in Training & Development (ATD, CPTD, or equivalent).

• Knowledge of adult learning principles, blended learning, and microlearning methods.

• 401(k)

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance