Wireless Sales Trainer - New Jersey

RedLion Mobility; Edgewater (NJ); Hybrid; USD 68,000 - 83,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

RedLion Mobility in New Jersey is seeking a Wireless Sales Trainer to design and deliver training across telecom products, customer service, and compliance. The hybrid role supports staff in NJ or NY boroughs and focuses on improving knowledge, performance, and customer outcomes.

You will create materials, run in-person and virtual sessions, and assess training impact with KPIs while staying current with product launches and industry regulations.

Qualifications

• Education: High school diploma or bachelor's degree.
• Experience delivering training in telecommunications.
• Strong facilitation and presentation skills across in-person and virtual settings.

Responsibilities

• Develop and deliver training sessions for frontline employees, technicians, sales teams, and customer service representatives.
• Create training materials, manuals, e-learning modules, and job aids aligned with telecom technologies.
• Conduct classroom and virtual training using interactive methods to ensure knowledge retention.
• Collaborate with department leaders to identify performance gaps and training needs.
• Evaluate training effectiveness through assessments and KPIs; revise programs based on data.

Skills

Facilitation and presentation skills

Instructional design

LMS / e-learning tools proficiency

Data-driven evaluation

Staff training delivery

Education

High school diploma or bachelor's degree

Tools

Learning Management Systems (LMS)

Job description

Position Overview

Hybrid Role Based in NJ or NY Borough

Compensation: up to 75K annually

The Wireless Sales Trainer - New Jersey is responsible for developing and delivering comprehensive training programs to enhance the technical, sales, and customer service skills of employees across the organization. This role ensures that staff are equipped with the latest knowledge of telecommunications products, technologies, and compliance standards, driving operational excellence and customer satisfaction.

Key Responsibilities

Training Design & Delivery

• Develop and facilitate engaging training sessions for frontline employees, technicians, sales teams, and customer service representatives
• Create training materials, manuals, e-learning modules, and job aids aligned with company standards and telecom technologies
• Conduct both classroom and virtual training using interactive methods to ensure knowledge retention
  

Program Development & Evaluation

• Collaborate with department leaders to identify performance gaps and training needs in network operations, customer care, and product knowledge
• Design structured onboarding programs for new hires in sales, support, and field service roles
• Evaluate training effectiveness through assessments, KPIs, and post-training performance metrics; revise programs based on data and feedback
  

Industry & Compliance Training

• Ensure training content reflects current telecommunications regulations, data privacy requirements, and safety protocols
• Provide ongoing education on new product launches, service packages, and emerging technologies
  

Collaboration & Continuous Improvement

• Partner with subject matter experts and product managers to maintain technical accuracy in all materials
• Stay current with telecom trends, customer experience best practices, and learning technologies
• Report training outcomes and ROI to leadership; recommend process and performance improvements
  

Requirements

• Education: High school diploma or bachelor's degree
• Technical Knowledge: Familiarity with telecommunications systems, wireless and fiber networks, broadband, and related technologies
• Skills:
• Exceptional facilitation and presentation skills in both in-person and virtual settings
• Strong instructional design and curriculum development skills
• Proficiency with Learning Management Systems (LMS) and e-learning tools
• Data-driven approach to evaluating training impact
• Experience delivering training programs, including onboarding frontline teams and training frontline retail associates and sales teams
• Experience in telecommunications training
• Experience designing training for telecom sales teams
• Eligible to work in the United States

Preferred Qualifications

• Certification in Training & Development (ATD, CPTD, or equivalent)
• Knowledge of adult learning principles, blended learning, and microlearning methods
  

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance