Wireless Sales Trainer - New Jersey

RedLion Mobile; Ledgewood (NJ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

RedLion Mobile in New Jersey is seeking a Wireless Sales Trainer to design and deliver training that boosts technical, sales, and customer service skills across the organization. You will ensure staff stay current on telecommunications products, technologies, and compliance standards to drive operational excellence and customer satisfaction.

The role includes developing materials, delivering in-person and virtual training, onboarding new hires, and measuring impact with KPIs.

Qualifications

• Strong facilitation and presentation skills for in-person and virtual settings.
• Experience designing and delivering telecom training programs.
• Knowledge of LMS and e-learning tools.

Responsibilities

• Develop and facilitate engaging training sessions for frontline employees, technicians, sales teams, and customer service representatives.
• Create training materials, manuals, e-learning modules, and job aids aligned with company standards and telecom technologies.
• Conduct classroom and virtual training using interactive methods to ensure knowledge retention.
• Design onboarding programs for new hires in sales, support, and field service roles.
• Evaluate training effectiveness through assessments and KPIs; revise programs based on data.

Skills

Facilitation

Presentation

Instructional design

LMS proficiency

Data-driven evaluation

Frontline training

Telecom knowledge

Education

High school diploma or bachelors degree

Tools

Learning Management Systems (LMS)

Job description

Position Overview

The Wireless Sales Trainer - New Jersey is responsible for developing and delivering comprehensive training programs to enhance the technical, sales, and customer service skills of employees across the organization. This role ensures that staff are equipped with the latest knowledge of telecommunications products, technologies, and compliance standards, driving operational excellence and customer satisfaction.

Key Responsibilities

Training Design & Delivery

• Develop and facilitate engaging training sessions for frontline employees, technicians, sales teams, and customer service representatives.
• Create training materials, manuals, e-learning modules, and job aids aligned with company standards and telecom technologies.
• Conduct both classroom and virtual training using interactive methods to ensure knowledge retention.

Program Development & Evaluation

• Collaborate with department leaders to identify performance gaps and training needs in network operations, customer care, and product knowledge.
• Design structured onboarding programs for new hires in sales, support, and field service roles.
• Evaluate training effectiveness through assessments, KPIs, and post-training performance metrics; revise programs based on data and feedback.

Industry & Compliance Training

• Ensure training content reflects current telecommunications regulations, data privacy requirements, and safety protocols.
• Provide ongoing education on new product launches, service packages, and emerging technologies

Collaboration & Continuous Improvement

• Partner with subject matter experts and product managers to maintain technical accuracy in all materials.
• Stay current with telecom trends, customer experience best practices, and learning technologies.
• Report training outcomes and ROI to leadership; recommend process and performance improvements.

• Education: High school diploma or bachelor's degree.
• Technical Knowledge: Familiarity with telecommunications systems, wireless and fiber networks, broadband, and related technologies.
• Skills:
• Exceptional facilitation and presentation skills in both in-person and virtual settings.
• Strong instructional design and curriculum development skills.
• Proficiency with Learning Management Systems (LMS) and e-learning tools.
• Data-driven approach to evaluating training impact.
• Experience delivering training programs, including onboarding frontline teams and training frontline retail associates and sales teams.
• Experience in telecommunications training.
• Experience designing training for telecom sales teams.
• Eligible to work in the United States.

Preferred Qualifications

• Certification in Training & Development (ATD, CPTD, or equivalent).
• Knowledge of adult learning principles, blended learning, and microlearning methods.

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance