Retail Sales Technician (Electronic Repair)

Asurion; Newport (KY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Employee discounts

Job summary

Asurion is seeking a Retail Sales Technician in Newport, KY to greet customers with a friendly, people‑first approach and connect tech knowledge to practical solutions.

You’ll train quickly, embrace the Serve, Solve, Sell method, and work toward achievable sales goals while assisting with diagnostics and device repairs. Teamwork and adaptability are essential in a dynamic store setting.

Asurion benefits include health insurance, retirement plans, and employee discounts.

Qualifications

• 1 year of customer service or retail sales experience.
• Ability to connect with customers and make them feel heard and valued.
• Basic knowledge of electronic devices is helpful but not required.

Responsibilities

• Be the welcoming face at the store and provide human-centric customer experiences.
• Use communication skills to enrich the customer journey and upsell Asurion’s products & services.
• Work toward achievable sales goals and learn tech repair tasks to assist with diagnostics.
• Support a fast-paced retail environment and collaborate with the team to meet business needs.
• Balance retail, tech, and sales duties with strong multitasking.

Skills

Customer service

Retail sales

Communication

Job description

Retail Sales Technician Newport, KY $17/hr + unlimited sales bonus potential

Retail Sales Technician at uBreakiFix – the job that introduces techies to the world of customer service. We’re hiring individuals whose people skills go toe-to-toe with their technical know-how and want to get paid for it. You should know – this isn’t your average retail or sales job. This is the job where your knack for fidgeting with gadgets, and ability to connect with people take your career in tech to the next level.

What’s in it for you:

• Starting Pay: $17 per hour + earn unlimited sales incentives. (Real-life – employees earn on average $531/month additional)
• Benefits that take care of you: A comprehensive benefits package including health insurance, retirement plans, and employee discounts.
• Tech-out at a higher-level.
• No formal tech experience? No problem. We provide high-quality paid training that’ll have you feeling like a tech wizard in no time.
• At uBreakiFix, we offer resources, training, and opportunities to elevate your career and support your personal and professional goals.

What’s expected of you:

• You will be the welcoming face at our uBreakiFix store, providing personalized and human‑centric experiences to our customers.
• Utilize your communication skills to enrich the customer experience while leveraging our Serve, Solve, Sell™ technique and upsell Asurion’s products & services.
• You’ll be working towards achievable sales goals.
• Dive into tech repair tasks with enthusiasm, learning specifics as you go to assist with diagnostics, troubleshooting and repairing customer electronic devices.
• Support the dynamic needs of a retail store environment as a team player and support the surrounding market based on business needs.
• Your multitasking abilities will help you navigate the intersection of retail, tech, and sales seamlessly.

To be successful at uBreakiFix, you’ll bring:

• Previous experience in customer service or retail sales – at least 1 year.
• A natural ability to connect with customers, making them feel heard, valued, and cared for.
• A basic knowledge of electronic devices (nice to have, not required).
• Flexibility to work retail store hours and the ability to multitask easily.

Get to know us:

At Asurion, we're all about making tech less scary and more useful. We started with cellphone insurance - remember when losing your phone was the worst? Now, we handle everything from tablets to video doorbells. With loads of experts and a top‑notch supply chain, we’ve helped millions. Whether it's setup, fixes, or replacements, we’ve got your tech covered.

#INDSTORES

Asurionisa global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position.Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself.

Here’s how we practice the Asurion Way:

• Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.
• One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.
• Divine Discontent We’re not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.
• Act with Integrity We take ownership and pride in the work we do. We build trust‑based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.