Retail Sales Technician

Asurion; O’Fallon (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Ongoing training

Unlimited monthly bonus potential

Competitive hourly pay & benefits

Career growth opportunities

Comprehensive health & wellness perks

Job summary

Asurion, operator of uBreakiFix stores, is hiring in O’Fallon, MO for a Retail Sales Technician. You will provide technical support and repair services while delivering exceptional customer experiences and driving sales.

The role emphasizes the “serve, solve, and sell” method and opportunities to upsell Asurion products. The position requires at least 1 year in customer service or retail sales, plus 6 months in product service or tech repair, with flexible weekend shifts and a background check.

Qualifications

• 1+ years of customer service/retail sales experience.
• 6+ months of experience with product service support or technology repair.
• Basic knowledge of mobile devices and operating systems.
• Ability to work a flexible retail schedule, including weekends and holidays.
• Passing background check (criminal and drug test).

Responsibilities

• Provide technical expertise, troubleshoot, and repair customer electronic devices
• Be the face of Asurion and deliver award-winning, personalized customer experiences
• Enhance customer experience with our 'serve, solve, and sell' method, helping bring the Asurion Connected Home product to all customers
• Upsell Asurion product and achieve sales goals
• Contribute & support in market, based on needs of the business and store locations
• Efficiently multitask in a dynamic retail environment
• Self-manage and set priorities

Skills

Customer service

Retail sales

Technology repair

Mobile devices

Multitasking

Job description

[17.00] + unlimited sales bonus potential

O'Fallon, MO

If you enjoy helping people repair and get to know their tech devices, our Retail Sales Technician role is for you. At uBreakiFix by Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests.

Starting pay is at $17.00 per hour + uncapped sales & repair incentive.

• Average incentive potential is $607/month, with unlimited earning potential!

Don't miss this chance to be part of something big at our retail stores.

• Gain new skills and certifications.
• Provide great customer service experiences.
• Bring your ideas to leaders.
• Receive unlimited monthly bonuses for great sales!
• Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customers' needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.

Here's what you can expect to do:

• Provide technical expertise, troubleshoot, and repair customer electronic devices
• Be the face of Asurion and deliver award-winning, personalized customer experiences
• Enhance customer experience with our 'serve, solve, and sell' method, helping bring the Asurion Connected Home product to all customers
• Upsell Asurion product and achieve sales goals
• Contribute & support in market, based on needs of the business and store locations
• Efficiently multitask in a dynamic retail environment
• Self-manage and set priorities
• Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customers' needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.

Here's what you'll bring to the team:

• 1+ years of customer service/retail sales experience
• 6+ months of experience with product service support or technology repair (preferred)
• Basic knowledge of mobile devices and operating systems
• Ability to work a flexible retail schedule, including weekends and holidays
• Demonstrated ability to multitask efficiently in a fast-paced environment
• A passing background check (criminal and drug test)

We take care of you (benefits/perks):

• Ongoing training to grow your skills and hands-on training
• Unlimited monthly bonus potential for great sales!
• Competitive hourly pay and benefits
• Career growth opportunities based on your interests
• And more! Asurion offers a wide range of perks and benefits for mental, physical, and financial health.

Get to know us:

As the world's leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.

Asurion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

#INDSTORES