Retail Sales Tech

Asurion; Lubbock (TX); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Ongoing training

Unlimited monthly bonus potential

Competitive hourly pay and benefits

Career growth opportunities

Mental, physical, and financial health

Job summary

Asurion is hiring a Retail Sales Technician to repair customer devices and deliver exceptional, personalized service in a fast-paced retail setting. You will act as the face of the brand, guiding customers through our serve, solve, and sell approach and promoting Asurion products and services.

The role emphasizes technical troubleshooting, sales goals, and a strong commitment to integrity and customer satisfaction across store locations.

Qualifications

• 1+ years of customer service/retail sales experience.
• 6+ months of experience with product service support or technology repair (preferred)
• Basic knowledge of mobile devices and operating systems
• Ability to work a flexible retail schedule, including weekends and holidays
• A passing background check (criminal and drug test)

Responsibilities

• Provide technical expertise, troubleshoot, and repair customer electronic devices
• Be the face of Asurion and deliver award-winning, personalized customer experiences
• Enhance customer experience with our serve, solve, and sell method, helping bring the Asurion Connected Home product to all customers
• Upsell Asurion product and achieve sales goals
• Contribute & support in market, based on needs of the business and store locations
• Efficiently multitask in a dynamic retail environment
• Self-manage and set priorities
• Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.

Skills

Customer service

Retail sales

Multitasking

Mobile devices knowledge

Schedule flexibility

Job description

Retail Sales Technician

Starting pay is at $16.25 per hour + uncapped sales & repair incentive.

• Average incentive potential is $607/month, with unlimited earning potential!

Gain new skills and certifications.

• Provide great customer service experiences.
• Bring your ideas to leaders.
• Receive unlimited monthly bonuses for great sales!
• Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.

As a Retail Sales Technician, here's what you can expect to do:

• Provide technical expertise, troubleshoot, and repair customer electronic devices
• Be the face of Asurion and deliver award-winning, personalized customer experiences
• Enhance customer experience with our serve, solve, and sell method, helping bring the Asurion Connected Home product to all customers
• Upsell Asurion product and achieve sales goals
• Contribute & support in market, based on needs of the business and store locations
• Efficiently multitask in a dynamic retail environment
• Self-manage and set priorities
• Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer’s needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.

Here's what you'll bring to the team:

• 1+ years of customer service/retail sales experience
• 6+ months of experience with product service support or technology repair (preferred)
• Basic knowledge of mobile devices and operating systems
• Ability to work a flexible retail schedule, including weekends and holidays
• Demonstrated ability to multitask efficiently in a fast-paced environment
• A passing background check (criminal and drug test)

We take care of you (benefits/perks):

• Ongoing training to grow your skills and hands-on training
• Unlimited monthly bonus potential for great sales!
• Competitive hourly pay and benefits
• Career growth opportunities based on your interests
• And more! Asurion offers a wide range of perks and benefits for mental, physical, and financial health.

Get to know us:

As the world's leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.

Asurion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.