Roving Retail Technician

Asurion; Charlotte (NC); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Employee discounts

Job summary

Asurion currently seeks a Roving Retail Technician to travel between uBreakiFix locations in Charlotte, NC. The role involves troubleshooting and repairing devices, supporting daily operations, and delivering outstanding customer experiences.

It is a full-time position with travel up to 100% of the time and opportunities to earn sales incentives. The ideal candidate should have a high school diploma, a valid driver’s license with a good driving record, and 1+ years of customer service or retail

Qualifications

• 1+ years of customer service/retail sales experience.
• 6+ months of experience with product service support and technology repair.
• Willingness to undergo a background and drug screening.
• Ability to drive own vehicle up to 30 miles between stores.

Responsibilities

• Travel daily between UBIF locations, up to a 30-mile radius, using your own vehicle.
• Support the full repair workflow at each store, including diagnostics, repairs, and meeting SLAs.
• Perform back-of-house tasks: inventory counts, parts ordering, buybacks, RMAs, and quality checks.
• Deliver front-of-house customer service, greet customers, diagnose issues, process transactions, and keep merchandised.

Skills

Customer service

Retail sales

Tech troubleshooting

Driving

Education

High school diploma or equivalent

Tools

Diagnostic tools

Electronic repair equipment

Job description

Roving Retail Technician Charlotte, NC $18/hr + unlimited sales bonus potential

Roving Technician at uBreakiFix – a dynamic role where you’ll travel between store locations, troubleshoot and repair devices, support daily operations, and deliver exceptional customer experiences. Perfect for someone who loves hands‑on work, variety, and growing their tech skills on the go.

What’s in it for you:

Starting Pay: $18 per hour + earn unlimited sales incentives. (employees earn on average $653/month additional!)

Benefits that take care of you:

A comprehensive benefits package including health, dental & vision insurance, paid time off, retirement plans, and employee discounts.

Learning and Development Opportunities:

You’ll have access to ongoing training, and professional development opportunities to elevate your career goals, including tuition reimbursement & opportunities for advancement across tech, sales, and leadership pathways.

What’s expected of you:

Travel daily between UBIF locations, up to a 30-mile radius, using your own reliable vehicle to fill coverage gaps such as absences, high-volume days, and special events. Maintain schedule flexibility and travel safely to designated stores as advised by your District Manager. Support the full repair workflow at each store you visit, including diagnostics, electronic repairs, meeting SLAs, job closings, and reducing bounce. Perform back-of-house tasks including inventory counts, parts ordering, buybacks, RMAs, and overall repair quality checks. Deliver exceptional front-of-house customer service, including greeting customers, helping diagnose issues, processing transactions, and keeping the store merchandised and organized. Recommend and sell Asurion’s Connected Home product using our Serve, Solve, Sell™ technique, helping customers protect and get more from their tech. Share best practices and observations across stores to help drive district alignment and consistency and inform process improvement opportunities. This is a full-time role requiring travel up to 100% of the time.

To be successful at uBreakiFix, you’ll bring:

• High school diploma or equivalent GED
• Valid driver’s license and satisfactory driving record with 1+ years of driving experience
• Ability to drive your own vehicle up to 30 miles (store to store)
• Willingness to undergo a background and drug screening
• Ability to lift or move items weighing 50+ lbs
• 1+ years of customer service/retail sales experience
• 6+ months of experience with product service support and technology repair
• Passion for all types of technology and motivation to learn repairs quickly through hands-on training.
• A team-oriented, self-motivated communicator who is comfortable working in a variety of environments.
• Ability to translate tech issues into clear, friendly explanations and manage shifting priorities in a fast-paced retail repair setting.

Get to know us:

Asurion is the world’s leading tech care company, providing insurance, repair, replacement, and support for devices, appliances, and connections. With over 700 stores and 300 million customers, we are committed to delivering seamless tech solutions.

Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position.

Our products and services help nearly 300 million customers worldwide.

The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself.

Here’s how we practice the Asurion Way:

Customer First

We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.

One Team

We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.

Divine Discontent

We’re not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.

Act with Integrity

We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Asurion is an equal opportunity employer.

We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.

#INDSTORES