Retail Sales Technician

Asurion; Green Bay (WI); On-site; USD 23,000 - 29,000; Full time

Job summary

Asurion is seeking a Retail Sales Technician for the Green Bay, WI area to welcome customers at the uBreakiFix store. You will combine tech knowledge with people skills to diagnose, troubleshoot and repair devices while guiding customers through service options.

You’ll work toward achievable sales goals, use our Serve, Solve, Sell approach, and collaborate with the team to ensure a positive, helpful experience. Prior customer service or retail experience is preferred.

Qualifications

• Previous experience in customer service or retail sales – at least 1 year.
• Natural ability to connect with customers, making them feel heard, valued, and cared for.
• Basic knowledge of electronic devices (nice to have, not required).
• Flexibility to work retail store hours and multitask easily.

Responsibilities

• Greet customers and provide personalized, human-centric service.
• Upsell Asurion’s products and services using Serve, Solve, Sell.
• Assist with diagnostics, troubleshooting and repairs of devices.
• Support store operations and collaborate with the team.

Skills

Customer service

Retail sales

Communication

Multitasking

Job description

Retail Sales Technician Green Bay, WI

What’s in it for you:

Starting Pay: $17.00 per hour + earn unlimited sales incentives. (Real-life – employees earn on average $531/month additional)

Benefits that take care of you:

A comprehensive benefits package including health insurance, retirement plans, and employee discounts. Tech-out at a higher-level.

What’s expected of you:

You will be the welcoming face at our uBreakiFix store, providing personalized and human-centric experiences to our customers. Utilize your communication skills to enrich the customer experience while leveraging our Serve, Solve, Sell™ technique and upsell Asurion’s products & services. You’ll be working towards achievable sales goals. Dive into tech repair tasks with enthusiasm, learning specifics as you go to assist with diagnostics, troubleshooting and repairing customer electronic devices. Support the dynamic needs of a retail store environment as a team player and support the surrounding market based on business needs. Your multitasking abilities will help you navigate the intersection of retail, tech, and sales seamlessly.

To be successful at uBreakiFix, you’ll bring:

• Previous experience in customer service or retail sales – at least 1 year.
• A natural ability to connect with customers, making them feel heard, valued, and cared for.
• A basic knowledge of electronic devices (nice to have, not required).
• Flexibility to work retail store hours and the ability to multitask easily.

Get to know us:

At Asurion, we're all about making tech less scary and more useful. We started with cellphone insurance—remember when losing your phone was the worst? Now, we handle everything from tablets to video doorbells. With loads of experts and a top-notch supply chain, we’ve helped millions. Whether it's setup, fixes, or replacements, we’ve got your tech covered.

Asurion Way

• Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.
• One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.
• Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.
• Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right-even when no one is looking.

Equal Opportunity

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.